When IT Meets Politics:

Customer service


November 12, 2015  3:45 PM

If barely half UK FTTC lines meet definition for Superfast, how can BDUK be on track?

Philip Virgo Profile: Philip Virgo
B4RN, Broadband, Customer service, fttc, FTTP, gfast, Gigaclear, Hyperoptic, ITS, LINX, Ofcom, Openreach, superfast, Telehouse, Virgin

I recently became embroiled in a dispute as to whether UK Broadband performance should be measured by "speed" supposedly "available" or by that actually experienced by customers. This led me to look at the

January 1, 2013  6:53 PM

Will 2013 be the year when it became easier to get your broadband fixed than to change supplier?

Philip Virgo Profile: Philip Virgo
Broadband, Business, Customer service, e-crime, NTL, Ofcom, Openreach, TalkTalk, Telewest, Virgin Media

Until earlier this year I dual sourced my broadband connections for resilience. Then, shortly after I had upgraded to BT Infinity, the standby line went down and I began the saga of "have you tried another router ...".

I have yet to decide on my future standby facilities - save that I...


December 19, 2007  12:26 PM

“As user-friendly as a cornered rat”

Philip Virgo Profile: Philip Virgo
Broadband, Customer service, Ofcom

I have grown more than a little tired of listening to the ICT industry lecturing HMG on how to use its products and services to deliver joined-up services. Talk of the pot calling the kettle black.


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