Window on WANs

Sep 14 2010   9:47PM GMT

Nemertes 2010 PilotHouse Awards for WAN technology

Tessa Parmenter Tessa Parmenter Profile: Tessa Parmenter

The Nemertes 2010 PilotHouse Awards were announced today to highlight the highest-rated IT vendors in various markets ranging from WAN optimization to cloud carriers. These awards are not cherry-picked by Nemertes Research firm analysts and have absolutely no sway from vendors. Results came from over 2,000 IT executives who partook in the Nemertes’ 2010 Communications & Computing Benchmark.

Of the WAN technology markets, several interesting observations came out of the webinar:

  • Between MPLS and Ethernet, Ethernet scores consistently higher than MPLS in terms of reliability and technology.
  • WAN optimization has become much more advanced and mature. Presenter Irwin Lazar said, “We’ve seen this technology explode in terms of technology.”
  • Despite cloud security concerns around compliance, Security-as-a-Service (SaaS) was the highest rated of any other technology.
  • Of all the categories scored, carriers received the lowest scores for customer service.

Down to specific WAN technologies, here were the results for the Nemertes 2010 PilotHouse Awards:

WAN optimization: Blue Coat Systems won in the market leader category (anyone considered to have a high amount of customers, shipments and revenue), while F5 won in the market challenger category (a less-established vendor in the market space). Riverbed fell off about 13% compared to last year, while Blue Coat improved 4%. Cisco actually improved its WAN technology but stayed flat in value. WAN vendors overall went up across the board and have improved in every area.

The top 5 vendor scores broke down as follows for the Nemertes 2010 PilotHouse Award WAN optimization category (5=excellent; 1=unacceptable):

WAN Optimization Vendors Technology Rating Customer Service Best Value for the Technology Averaged Ratings
Blue Coat 4.14 3.95 3.89 3.99
Riverbed 4.15 3.99 3.77 3.97
Cisco 4.02 3.90 3.81 3.90
F5 3.87 3.80 3.80 3.82
Citrix 3.85 3.83 3.76 3.81

MPLS technology: The top 5 vendors in the Nemertes 2010 PilotHouse Award MPLS category were these:

MPLS Providers Technology Rating Customer Service Best Value for the Technology Averaged Ratings
Sprint 3.96 4.01 3.92 3.96
Qwest 3.85 4.05 3.55 3.82
Verizon Business 3.86 3.63 3.70 3.73
AT&T 3.85 4.05 3.55 3.82
Global Crossing 3.23 3.15 3.31 3.23

Ethernet technology: The Nemertes 2010 PilotHouse Award top 5 Ethernet providers were rated:

Ethernet Providers Technology Rating Customer Service Best Value for the Technology Averaged Ratings
Verizon Business 3.99 3.77 3.87 3.88
Qwest 3.84 3.92 3.74 3.83
AT&T 3.95 3.71 3.71 3.79
Sprint 3.66 3.83 3.66 3.71
Level 3 3.87 3.53 3.67 3.69

 The top 5 Security-as-a-Service (SaaS) carriers were:

Security-as-a-Service Carriers Technology Rating Customer Service Best Value for the Technology Averaged Ratings
Google (Postini) 4.35 4.14 4.33 4.29
AT&T 4.24 4.00 4.10 4.11
Cisco 4.03 4.01 3.96 4.00
McAfee 3.84 3.75 3.81 3.80
IBM ISS 4.00 3.73 3.60 3.78

The remaining cloud computing vendors that consisted of Platform as a Service (PaaS) and Infrastrucutre as a Service (IaaS) only had a 6% cloud adoption rate among survey participants, so no market leaders were awarded. However, IBM was the highest rated market challenger, mostly for its high customer service rating. IBM’s technology and value were all above 4.17 points, which left IBM with a 4.20 overall rating.

To hear the full results, you can register for the free webinar on Tuesday, September 21, 2010, 2:00-3:00 PM EDT: 2010 Benchmark: The Characteristics (and Technologies) of Highly Successful IT Organizations.

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