Voices of CRM

Dec 8 2006   3:36PM GMT

Oracle’s Ed Abbo on hosted call centers, CRM innovation

Barney Beal Barney Beal Profile: Barney Beal

Ed Abbo, Oracle’s vice president of CRM products, discusses in this podcast what’s to come in Siebel 8.0 and integrating Siebel with Oracle’s other CRM applications.

Abbo also shares his thoughts on the emergence of hosted call centers and where innovation will come from in the CRM market.

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