Voices of CRM

Aug 29 2006   3:09PM GMT

Martha Rogers on Return on Customer and Customer Value

Barney Beal Barney Beal Profile: Barney Beal

Martha RogersIn this podcast, Martha Rogers, who has co-authored with Don Peppers six books on marketing and customer relationships, discusses her concept of Return on Customer, customer lifetime value and how forward-thinking organizations are measuring the customer experience and customer value.

Rogers co-founded the Norwalk, Conn.-based Peppers & Rogers Group, a customer-focused management consulting firm.

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