Voices of CRM:

July, 2012

July 23, 2012  8:31 PM

Microsoft Dynamics CRM introduces security and transparency Web page

Albert McKeon Albert McKeon Profile: Albert McKeon

Microsoft unveiled a Web page Monday that details privacy and security information for users of its Dynamics CRM Online service. The page – called Microsoft Dynamics CRM Online Trust Center – echoes an industry trend in which vendors...

July 20, 2012  7:06 PM

With acquisition, contact center software firm drops its kit and Ciboodle

Albert McKeon Albert McKeon Profile: Albert McKeon

A contact center software company finally put down its Sword. The Scotland-based SwordCiboodle surrendered its unusual corporate name this week after being acquired by Kana, a Sunnyvale, Calif., provider...

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