Voices of CRM:

April, 2011

April 22, 2011  2:02 PM

CRM Idol, discovering new CRM talent

Barney Beal Barney Beal Profile: Barney Beal

Paul Greenberg, probably the closest thing the CRM market has to a rock star, is preparing to share his wisdom and fame -- like Paula Abdul and Steven Tyler before him. Paul, the author of CRM at the Speed of Light, president of the 56 Group LLC and longtime contributor not just to SearchCRM.com...

April 21, 2011  1:47 PM

Larry Ritter on Sage CRM, cloud, social and mobile

Barney Beal Barney Beal Profile: Barney Beal

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April 15, 2011  7:16 PM

Is Microsoft CRM a suitable replacement for Siebel?

Barney Beal Barney Beal Profile: Barney Beal

Microsoft's annual business applications conference finished up this week in Atlanta and, not surprisingly, there was little news around its CRM product. Microsoft has been pushing to get out its Dynamics CRM Online product for a while and, now that it's out, seems to be taking a breath. The...

April 5, 2011  1:26 PM

Lessons in social CRM from two early adopters

Barney Beal Barney Beal Profile: Barney Beal

Gartner held its annual CRM conference (now named Customer 360 but it’s the same thing) in LA last week. The topic of social CRM -- social networks, customer communities, interactions via Facebook and Twitter -- has been a point of emphasis at Gartner and in the wider market for years, but more...

April 1, 2011  4:42 PM

At what price, pricing complexity? Pricing and the customer experience

Barney Beal Barney Beal Profile: Barney Beal

Occasionally, my profession and areas of coverage -- journalism, enterprise applications and the customer experience -- cross paths in interesting ways. Such was the case last week, when news about the New York Times' plans to start charging for digital subscriptions lit up Twitter and the...

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