Voices of CRM:

November, 2010

November 23, 2010  4:01 PM

What would an HP defection to Salesforce.com mean for Siebel?

Barney Beal Barney Beal Profile: Barney Beal

The Oracle-HP-SAP market dynamic is playing out more like a soap opera than a quest for supremacy in IT. Even Salesforce.com is getting into the mix. As a jury is preparing today to decide whether

November 4, 2010  3:35 PM

Is there a backlash brewing toward social CRM in customer service?

Barney Beal Barney Beal Profile: Barney Beal

Cisco yesterday joined the ever increasing ranks of software companies jumping on the Social CRM bandwagon, releasing Cisco SocialMiner, a social media monitoring tool that takes comments and posts from social...

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