Voices of CRM:

April, 2010

April 28, 2010  7:22 PM

Is this the end of Apex and other questions about VMforce?

Barney Beal Barney Beal Profile: Barney Beal

Salesforce. com and VMware got together yesterday and released some details on VMforce, their much anticipated collaboration. It left me with more questions than...

April 22, 2010  9:34 PM

Salesforce.com buys Jigsaw – experts piece together reasons and implications

Barney Beal Barney Beal Profile: Barney Beal

It was only yesterday that Salesforce.com announced its plans to buy Jigsaw, but already there are a number of varied takes on the reasons and the implication for...

April 6, 2010  2:53 PM

Richard Snow on hosted contact centers

Barney Beal Barney Beal Profile: Barney Beal

Considering a hosted contact center? There are plenty of considerations for picking the right vendor. In this podcast, we discuss how to determine your key evaluation criteria when selecting a hosted call center provider. Hear tips on creating the proper RFP and crafting an airtight SLA, and find...

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