Voices of CRM:

September, 2009

September 15, 2009  10:07 PM

U.S. CIO joins DOD in backing SaaS for government

Barney Beal Barney Beal Profile: Barney Beal

Vivek Kundra, the U.S. CIO, today said the federal government has created an online storefront for cloud-based applications. Apps.gov is a GSA-operated website that lets...

September 14, 2009  8:02 PM

Are customer communities really all that helpful?

Barney Beal Barney Beal Profile: Barney Beal

I'm attending the Gartner CRM Summit here in Scottsdale, Ariz. this week and Michael Maoz opened up the show with a pretty compelling keynote laying out how the way businesses interact with their customers is evolving, how...

September 2, 2009  7:14 PM

Switching from Salesforce.com to Oracle On Demand and back again, how hard is it?

Barney Beal Barney Beal Profile: Barney Beal

You know how those SaaS vendors say they have to continually strive to meet customer expectations because of how easy it is to just jump ship and turn their services off? It might not be all marketing hype. Just look to one of the SaaS vendors themselves. As

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