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Unified Communications


July 6, 2018  10:44 AM

Five steps for a successful video conferencing strategy

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Unified Communications, Video, Video conferencing

When deploying video conferencing successfully, you simply can't install a video client and give users a webcam. Organizations with a robust video conferencing strategy see more deployment success than organizations with no strategy at all, according to a survey from Nemertes Research, a tech...

June 26, 2018  10:22 AM

CPaaS brings contextual communication to customer interactions

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Contact center, CPaaS, PaaS, Unified Communications

Organizations that want to compete in an increasingly digital world and improve customer experience will find contextual communication benefits with communications platform as a service. Customers these days are using more communication channels, and organizations need to meet these customers...


May 30, 2018  11:05 AM

On-premises contact center technology on the decline

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Contact center, CRM, Unified Communications

On-premises contact centers are decreasing in popularity as more organizations look to cloud-based and hosted services for their contact center technology. According to a recent Gartner Magic Quadrant report on contact center infrastructure, a number of vendors in the market are seeing sales...


May 8, 2018  12:28 PM

Integrated communications extends UC capabilities

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
APIs, Collaboration, CPaaS, Unified Communications

Organizations that want to drive greater value from their unified communications deployment should look to integrate communications into other parts of their business. Integrated communications extends the value of UC capabilities, such as messaging and video conferencing, by


December 28, 2017  11:43 AM

Forecasting the future of the unified communications industry

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
ai, Amazon, Avaya, Cisco, Collaboration, Digital transformation, Microsoft, Unified Communications

New trends are reshaping the unified communications industry as organizations embrace the cloud and employees push new methods of collaboration. These trends are influencing the direction of UC vendor portfolios and introducing new technology, such as AI, into the workplace: 1. Digital...


November 21, 2017  12:34 PM

Workplace by Facebook, Amazon Chime and Walmart — too big to ignore

Luke O'Neill Luke O'Neill Profile: Luke O'Neill
Amazon, Cisco, Collaboration, Facebook, Messaging, Microsoft, Slack, Social networking, Unified Communications, Video chat, Workplace

A little more than a year ago, Facebook crashed the unified communications party. The largest social network in the world launched 0 Comments     RSS Feed     Email a friend


November 17, 2017  1:13 PM

Five trends driving collaboration in the digital workforce

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Artificial intelligence, BYOA, BYOD, Collaboration, productivity, Unified Communications, Video, WebRTC

The workforce is evolving as organizations focus their efforts on digital transformation strategies. New approaches to technology are influencing employee productivity and collaboration. Five key technology trends are expected to drive the evolution of digital workforces in 2018. 1....


November 2, 2017  2:28 PM

Evaluating SBC vendors for cloud communications infrastructure

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
cloud, Cloud communications, Cloud infrastructure, IP telephony, UCaaS, Unified Communications

As more organizations move their communications infrastructure to the cloud, session border controllers must follow suit. In 2016, nearly 40% of North American business users were using some form of IP telephony, such as SIP trunking, voice over IP and cloud unified communications, according to...


October 6, 2017  9:38 AM

Preparing your organization for VR and AR technology

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
AR, augmented reality, Unified Communications, Virtual Reality

Virtual and augmented reality technologies are slowly making their way into the enterprise as new use cases emerge. Organizations looking to deploy virtual reality (VR) and augmented reality (AR) technology to create


July 31, 2017  1:09 PM

New Gartner Magic Quadrant reflects content collaboration evolution

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Accellion, BlackBerry, Box, Citrix, Collaboration, ctera, Dropbox, file sharing, Google Drive, Syncplicity, Unified Communications

Gartner has unveiled a new Magic Quadrant report for content collaboration platforms as file synchronization and sharing becomes more collaborative and workflow-centric. The report originally focused on the


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