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Unified Communications


July 29, 2019  2:38 PM

5 best practices for cloud calling success

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
cloud, UCaaS, Unified Communications, VoIP

Organizations looking to augment their communications features while also cutting costs and improving scalability are turning to the cloud for their calling services. But migrating to cloud calling takes more moving on from on-premises

June 25, 2019  3:38 PM

UC adoption programs support users and business goals

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Collaboration, technology adoption, Unified Communications, Verizon

Transforming a business with unified communications takes more than deploying new apps and services. End users must adopt the services and incorporate them into their daily workflows. For many organizations, a formal adoption program educates and supports users through the deployment process and...


April 29, 2019  10:54 AM

Why the UCC market needs AI to improve the user experience

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
ai, Collaboration, Unified Communications

The future of work is increasingly remote as employees work across branch offices, cities and time zones. Consequently, unified communications and collaboration technology needs to provide users with a seamless experience that allows them to do their work better and faster. "It's a race in the...


December 26, 2018  10:38 AM

Breaking down chat apps adoption by business size

mlevine Profile: mlevine
Collaboration, Google Hangouts, Microsoft Teams, Slack, Team Collaboration, Unified Communications

When planning a team collaboration strategy, chat apps are a necessary part of the conversation.  Team chat apps adoption has ramped up in the last two years, across...


October 15, 2018  2:00 PM

Would businesses embrace Google+ as a corporate social network?

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Collaboration, G Suite, Google, social network, Social networking, Unified Communications

Google plans to shut down its consumer-oriented Google+ social networking service and focus on a corporate social network for enterprise customers. The tech giant made the announcement last week after it was revealed the company failed to disclose a security breach that exposed the


October 12, 2018  3:14 PM

Opinion: New APIs work to connect apps to multiple messaging platforms

Zeus Kerravala Profile: Zeus Kerravala
APIs, Contact center, CPaaS, Unified Communications, Vonage

Note: Vonage is a client of ZK Research. The digital transformation era has arrived, and market leadership will be largely based on excellence in customer service. In 2017, ZK Research data...


July 6, 2018  10:44 AM

Five steps for a successful video conferencing strategy

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Unified Communications, Video, Video conferencing

When deploying video conferencing successfully, you simply can't install a video client and give users a webcam. Organizations with a robust video conferencing strategy see more deployment success than organizations with no strategy at all, according to a survey from Nemertes Research, a tech...


June 26, 2018  10:22 AM

CPaaS brings contextual communication to customer interactions

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Contact center, CPaaS, PaaS, Unified Communications

Organizations that want to compete in an increasingly digital world and improve customer experience will find contextual communication benefits with communications platform as a service. Customers these days are using more communication channels, and organizations need to meet these customers...


May 30, 2018  11:05 AM

On-premises contact center technology on the decline

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Contact center, CRM, Unified Communications

On-premises contact centers are decreasing in popularity as more organizations look to cloud-based and hosted services for their contact center technology. According to a recent Gartner Magic Quadrant report on contact center infrastructure, a number of vendors in the market are seeing sales...


May 8, 2018  12:28 PM

Integrated communications extends UC capabilities

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
APIs, Collaboration, CPaaS, Unified Communications

Organizations that want to drive greater value from their unified communications deployment should look to integrate communications into other parts of their business. Integrated communications extends the value of UC capabilities, such as messaging and video conferencing, by


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