November 8, 2018 11:15 AM
Contact center, multichannel, Omnichannel
The time for the omnichannel contact center is now
Profile: Zeus Kerravala
Editor's note: In this opinion piece, industry analyst Zeus Kerravala shares his thoughts on the omnichannel contact center and Talkdesk's latest approach.
After years of discussion but low adoption, the use of omnichannel contact centers got a boost this week when 
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