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November 8, 2018  11:15 AM

The time for the omnichannel contact center is now

Zeus Kerravala Profile: Zeus Kerravala
Contact center, multichannel, Omnichannel

Editor's note: In this opinion piece, industry analyst Zeus Kerravala shares his thoughts on the omnichannel contact center and Talkdesk's latest approach. After years of discussion but low adoption, the use of omnichannel contact centers got a boost this week when

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