Unified Communications Nation:

Gartner Magic Quadrant


November 19, 2018  4:13 PM

4 UCaaS market trends driving vendor offerings

mlevine Profile: mlevine
Artificial intelligence, Cisco Unified Communications, Collaboration, Gartner Magic Quadrant, Team Collaboration, UCaaS

The features users are looking for in UCaaS platforms are ever-evolving. Vendors are focusing on adding and improving features based on market demand and trying to keep up with alternative UC offerings. This year's Gartner UCaaS Magic Quadrant identified four key UCaaS market trends that are...

May 31, 2017  1:41 PM

Contact-center infrastructure evolution shakes up vendor rankings

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Contact center, Gartner Magic Quadrant, Unified Communications

The contact-center infrastructure market is in transition. Customers are now looking for cloud-based products, integrations with...


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