Unified Communications Nation:

CPaaS


October 12, 2018  3:14 PM

Opinion: New APIs work to connect apps to multiple messaging platforms

Zeus Kerravala Profile: Zeus Kerravala
APIs, Contact center, CPaaS, Unified Communications, Vonage

Note: Vonage is a client of ZK Research. The digital transformation era has arrived, and market leadership will be largely based on excellence in customer service. In 2017, ZK Research data...

June 26, 2018  10:22 AM

CPaaS brings contextual communication to customer interactions

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Contact center, CPaaS, PaaS, Unified Communications

Organizations that want to compete in an increasingly digital world and improve customer experience will find contextual communication benefits with communications platform as a service. Customers these days are using more communication channels, and organizations need to meet these customers...


May 8, 2018  12:28 PM

Integrated communications extends UC capabilities

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
APIs, Collaboration, CPaaS, Unified Communications

Organizations that want to drive greater value from their unified communications deployment should look to integrate communications into other parts of their business. Integrated communications extends the value of UC capabilities, such as messaging and video conferencing, by


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