Unified Communications Nation:

Contact center

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May 30, 2018  11:05 AM

On-premises contact center technology on the decline

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Contact center, CRM, Unified Communications

On-premises contact centers are decreasing in popularity as more organizations look to cloud-based and hosted services for their contact center technology. According to a recent Gartner Magic Quadrant report on contact center infrastructure, a number of vendors in the market are seeing sales...

May 31, 2017  1:41 PM

Contact-center infrastructure evolution shakes up vendor rankings

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Contact center, Gartner Magic Quadrant, Unified Communications

The contact-center infrastructure market is in transition. Customers are now looking for cloud-based products, integrations with...


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