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May 30, 2018 11:05 AM
Profile: Katherine Finnell
Contact center, CRM, Unified Communications
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On-premises contact center technology on the decline
Profile: Katherine Finnell
On-premises contact centers are decreasing in popularity as more organizations look to cloud-based and hosted services for their contact center technology. According to a recent Gartner Magic Quadrant report on contact center infrastructure, a number of vendors in the market are seeing sales...
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May 31, 2017 1:41 PM
Profile: Katherine Finnell
Contact center, Gartner Magic Quadrant, Unified Communications 0 Comments
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Contact-center infrastructure evolution shakes up vendor rankings
Profile: Katherine Finnell
The contact-center infrastructure market is in transition. Customers are now looking for cloud-based products, integrations with...
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