Unified Communications Nation

Mar 22 2012   3:36PM GMT

Managed UC services: small risk, big gains for some enterprises

Gina Narcisi Gina Narcisi Profile: Gina Narcisi

As communication and collaboration platforms and software become more advanced, enterprises are trying to find ways to keep up without having to spend a small fortune.

Avaya has recently announced a new offering –Avaya Communications Outsourcing Solutions (COS)–aimed at managing communication operations of a company. Moving into managed services is a smart move for Avaya, as many companies with aging communications infrastructures would like to make improvements but may be constricted by a budget.

In fact, Ed Nalbandian, vice president of Avaya Operations Services told me recently that these are the types of companies that are benefiting the most from this offering. By offering a managed service and charging per month, enterprises can migrate from their older infrastructure while reducing risk of performance issues and avoiding a big investment.

Matrix, the front-end management platform for COS customers is cloud-based, providing a private cloud-like environment for the user. Customers really want a transparent view of their infrastructure, Nalbandian said. The offering also offers multi-vendor support, which makes sense given UC is a bit of a mixed vendor environment.

While enterprises seem to be selectively outsourcing, the managed service trend appears to be growing for enterprises struggling with product upgrades and tight budgets. As vendors continue to develop and grow communications and collaboration offerings, demand for managed services for communications infrastructures from enterprises could certainly increase.

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