Unified Communications Nation:

November, 2018

November 19, 2018  4:13 PM

4 UCaaS market trends driving vendor offerings

mlevine Profile: mlevine
Artificial intelligence, Cisco Unified Communications, Collaboration, Gartner Magic Quadrant, Team Collaboration, UCaaS

The features users are looking for in UCaaS platforms are ever-evolving. Vendors are focusing on adding and improving features based on market demand and trying to keep up with alternative UC offerings. This year's Gartner UCaaS Magic Quadrant identified four key UCaaS market trends that are...

November 8, 2018  11:15 AM

The time for the omnichannel contact center is now

Zeus Kerravala Profile: Zeus Kerravala
Contact center, multichannel, Omnichannel

Editor's note: In this opinion piece, industry analyst Zeus Kerravala shares his thoughts on the omnichannel contact center and Talkdesk's latest approach. After years of discussion but low adoption, the use of omnichannel contact centers got a boost this week when

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