Unified Communications Nation:

May, 2018

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May 30, 2018  11:05 AM

On-premises contact center technology on the decline

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Contact center, CRM, Unified Communications

On-premises contact centers are decreasing in popularity as more organizations look to cloud-based and hosted services for their contact center technology. According to a recent Gartner Magic Quadrant report on contact center infrastructure, a number of vendors in the market are seeing sales...

May 8, 2018  12:28 PM

Integrated communications extends UC capabilities

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
APIs, Collaboration, CPaaS, Unified Communications

Organizations that want to drive greater value from their unified communications deployment should look to integrate communications into other parts of their business. Integrated communications extends the value of UC capabilities, such as messaging and video conferencing, by


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