Uncharted Waters:

Customer service

April 19, 2016  4:36 PM

Start With Customer Experience

Justin Rohrman Justin Rohrman Profile: Justin Rohrman
Apple, Customer engagement, Customer service

Software is in a sort of heyday right now, a new tech stack or programming library is popping up almost daily. It seems like most business ideas now start with tech and then work backwards to the customer experience. I spent last week in Atlanta visiting with a client and talking at a conference...

March 14, 2016  8:19 AM

Valuing Customer Service

Justin Rohrman Justin Rohrman Profile: Justin Rohrman
Customer service, Sales

Customer service is one of the big reasons independent people like me stay deep in contracts. About two months ago, I noticed a water spot growing on the kitchen ceiling. It took a surprising amount of trouble shooting to figure out that the source of the spot was not a cracked pipe or loose...

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