July 1, 2008  2:20 PM

How well do you know your Facebook friends?

Rachel Lebeaux Rachel Lebeaux Profile: Rachel Lebeaux

How many of you (or your organizations) have Facebook profiles? I do, so the following might come off sounding kind of hypocritical, but I’m uncomfortable with a lot of the Facebook culture. 

You know what I’m talking about: the once-private planning between two people that now takes place via Facebook’s “wall” feature so that everybody knows about that dinner tonight at the Olive Garden at 8, or the way people use “status updates” to share their latest triumphs and tragedies with 500 of their closest “friends.”

Facebook is one of the leaders in this Web 2.0 revolution, and it’s obviously not going anywhere: I just Googled Facebook and got 4.36 million results and, according to this story, it’s adding a quarter-million users per day.

I’m fairly tech savvy and enjoy scrolling through photos and updates in my friends’ profiles, so I’m not exactly sure why this bothers me like it does. Facebook really is a great way to keep tabs on old friends without having to personally email or call each and every one of them. And some organizations are creating networks and profiles for current and potential employees to join, creating a unity across companies that maybe didn’t exist before.

But I guess, to me, Facebook also seems like an extension of the paparazzi culture that has made stars out of people like Paris Hilton and the cast of The Hills. It’s not enough for people to just live their lives and let the people who matter to them know if they’re attending a particular party or whether they resemble Sawyer more than any other Lost character. No, even the most mundane details and updates are sent out over a “news feed.”

I am actually really glad that Facebook’s not going anywhere. I just hope that people – especially those who have never known a non-Facebook world – understand the difference between a “friend” and a “Facebook friend.” And I hope organizations can continue to find new ways to leverage Facebook to boost their business advantage, as LinkedIn has done so well.

June 29, 2008  11:40 AM

All Ears: Susan Cramm on ITopia

Linda Tucci Linda Tucci Profile: Linda Tucci

Earlier, I wrote about Susan Cramm, former CIO of Taco Bell turned “leadership” coach, talking about how IT and the business could — should! — function in 2015. Cramm was the keynote speaker at the fifth annual CIO Decisions Conference earlier this month at La Costa Resort in Carlsbad, Calif. As promised, here is a podcast of her talk.

The conference is hosted by our sister site,, which covers IT issues of particular concern to CIOs at companies that do up to $1 billion in revenue. I’m guessing Cramm’s view of IT in 2015, however, will resonate with big company CIOs, too.

Click on the player below to hear an edited version of Cramm’s keynote (complete with clinking silverware, paper shuffling and the murmurs, throat clearings, sighs and chuckles of the 200-some CIOs in attendance). A guide to her remarks follows:

0-2:23: Welcome to ITopia!

2:23-4:11: IT as an enterprise asset in 2015

4:11:- 11:45: Today’s big, ugly road to ITopia

11:45- 14:51: “Why has IT sucked for 30 years?” Hint: The IT job is too big. Says Cramm: “Everyday that I spent as a CFO … was easier than any day I spent as a CIO.”

14:50-16:40: One more analogy: The Brady Effect … or business people need to learn how to be skillful drivers of IT


June 27, 2008  5:00 PM

CIO weekly wrap-up

Rachel Lebeaux Rachel Lebeaux Profile: Rachel Lebeaux

In case you missed any of our stories on SearchCIO this week and want to catch up over the weekend (what, you don’t bring a Wi-Fi-ready laptop to the beach like I do?), here’s what we’ve been working on:

  • If your operations people are looking at virtualizing desktops, tell them to bone up on Microsoft licensing.

Also, in case you missed it, we posted our IT Leadership Award profiles on SearchCIO-Midmarket last week, complete with Q&As and podcasts — so everybody at the beach can give you funny looks when they hear your computer start talking about data centers.

Let us know what you think of any of these stories by commenting below or contacting us. Have a good weekend!

June 26, 2008  11:40 AM

I hope, at least, they’re recycling cans

Rachel Lebeaux Rachel Lebeaux Profile: Rachel Lebeaux

According to a recent survey by document management software company Version One, fewer senior IT professionals than last year are concerned with the impact their companies are having on the environment. Perhaps the most surprising statistic, to me, was that 12% of the 100 senior IT professionals across a range of U.K. public and private sector organizations (or is that organisations?) surveyed stated that they were not concerned about their companies’ environmental impact, compared with just 1% in an identical survey last year. An 11% jump? Really?

On a related note, I found this survey from last summer, which said that 54% of executives polled said that their firms do not measure the environmental impact of their IT systems and policies, and 64% said that an industry standard on energy efficiency on IT equipment would cause them to change their procurement policies.

Version One’s general manager points out that his company’s survey results could stem less from apathy and more from complacency – some of the companies have already taken active steps to reduce their environmental impact and are less concerned than they were last year as a result.

I’d like to believe that, I really would – and it’s probably true, to an extent. But we’ve also all heard that companies big and small are tightening their belts through layoffs, wage and hiring freezes, and other tactics. So am I really surprised that “minding the environment even if it might cost our business more” might not be at the top of every IT professional’s priority list, especially now? I guess not.

This is a U.K. survey, but I wonder how IT professionals worldwide would respond to these questions. Does your organization have policies on limiting its environmental impact? What are they?

June 24, 2008  4:31 PM

Playing the numbers

Linda Tucci Linda Tucci Profile: Linda Tucci

Enterprise search stinks: Who doesn’t like a survey that corroborates a pet peeve? Data out today from the nonprofit AIIM finds that 50% of business users believe their company’s internal search capabilities are “worse” or “much worse” than the search function on their company’s consumer-facing websites.

While consumer websites have developed guidelines for measuring what AIIM calls their “findability” (e.g. how much money did we make this month compared with last?), most companies do not take a strategic approach to enterprise search. Translation: it’s no accident you can’t find anything in the digital landfill called your desk. But change is coming: 82% told AIIM that their experience with consumer websites is sparking employee demand for better internal search engines.

The survey follows results published by AIIM earlier this month showing that 49% of business users agreed it is “a difficult and time consuming process” to find the information they need to do their jobs. Most believe that only half or less of their company’s information is searchable online.

You can attend a webinar on AIIM’s latest findings on search and how to improve your organization’s findability on Thursday, by registering here .

June 24, 2008  12:16 PM

Title Town – it’s all in the stats

Rachel Lebeaux Rachel Lebeaux Profile: Rachel Lebeaux

I don’t look anything like a basketball player, or even the stereotypical fan. I’m 4’11”. I prefer high heels and dresses to jerseys and sneakers. Even some of my closest friends said they didn’t realize that I grew up as – and continue to be – such a hardcore Boston sports fan.

Yup, I was watching every minute of the Boston Celtics’ often frustrating but ultimately incredible playoff run, which reached a pinnacle when they won the NBA Championship last Tuesday by blowing out the Los Angeles Lakers, 131-92, to take the series four games to two. I went out at 12:30 a.m. that night and heard people honking their horns and celebrating in the streets. I watched Kevin Garnett’s instant-classic “Anything is Possible!”/”Top of the World!” interview over and over. I even braved the crowds and chased down duckboats in the “rolling rally” victory parade Thursday.

Ah, it’s good to live in Title Town. (And for all you haters: Dude, we put up with an 86-year-curse and the biggest letdown in NFL history, not to mention horrid New England winters and Mitt Romney as governor. We have every reason to celebrate our successes.)


The Celtics’ win was made all the sweeter by their underdog status entering the NBA Finals. Over at the venerable, nearly every analyst selected the Lakers to crush the Celtics in this series. Who could have predicted the Celtics’ astounding performance?

Well, Michael Gliedman, for one. He’s the senior vice president and CIO of the NBA and, according to this article, one of the driving forces behind the NBA’s Lenovo +/- Stat. Now in its second year, The Lenovo Stat demonstrates the power of teamwork by showing the point differential when various combinations of players are on the court. Lenovo Stat information is collected courtside on Lenovo ThinkPad X60 Tablets by statisticians who log about 500 pieces of data during each game. The data is then delivered to a Sysbase database at the NBA’s data center in New York for analysis before being uploaded to the site and other distribution points, Gliedman says.

At the beginning of the Finals, the Lenovo Stat ranking showed the Celtics’ starting five outscoring the Lakers’ starting five by a 13-point margin. That’s a pretty hefty advantage – and it doesn’t even take into account X-factor performances like Leon Powe’s monster 21-point showing in Game 2, or the Celtics bench’s key role in the Game 4 24-point comeback.

The Lenovo Stat’s applications don’t end there: Gliedman said that the NBA plans to enhance it in the future so that fans can create “dream matchups” – for instance, a showdown between the Celtics’ championship squads from 1986 and 2008. Larry Legend vs. Paul “The Truth” Pierce? Now that’s what I call fantasy basketball.

I know already lives by statistics, but maybe some of its analysts should check out Lenovo Stat prior to making their next round of playoffs predictions – and before coming down so hard on my hometown boys.

Oh, and by the way: The Celtics are already 7-2 favorites to win the title next year, too. 

June 19, 2008  8:33 AM

The Brady effect: full steam ahead for ITopia

Linda Tucci Linda Tucci Profile: Linda Tucci

I’ve become a tad protective of CIOs in my three years covering your daily battles to bring our economy into the information age. When I hear an IT consultant lecture CIOs on aligning with the business or learning to speak the language of the executive suite or proclaim that 50% of CEOs believe IT actually inhibits progress, a not-so-sotto-voce sneers, “Oh yeah, what about the suits in the corner office? When are they going to learn the language of information technology?” I’m the belligerent parent on the sidelines of the school softball game. “Get real, ref! The future of business is information technology!”

So it was fun yesterday to hear Susan Cramm, the former CIO of Taco Bell turned “leadership coach,” tell a ballroomful of CIOs that successful companies of the future — 2015, in her imagined scenario — will not treat IT as an expense to be minimized, but as an asset to be optimized. Tech-savvy business partners will be your allies in aligning IT and the business. For ITopia to be realized, however, the standard operating model of IT has gotta go, Cramm said.

These days, the big, ugly road to ITopia is clogged with business projects that are driven by IT people, the only ones with a license to drive, Cramm said. Your business partners along for the ride spend half their time trying to take over the wheel and the other half trying to bail. In the back seat is a big, hairy, smelly guy who goes by the name of Lights On, hogging space, edging out your business partners.

Some of those business partners left on the side of the road take matters into their own hands, jumping on horses to get where they need to go, invariably breaking the rules of the road and inevitably having to be bailed out by IT. In the shootout that sometimes ensues, it is always your IT guys, not the business renegades, who end up in the pokey, Cramm said. And the CIO? In the doghouse. Blamed for not being able to drive the business partners everywhere they need to go. Nothin but a houndog.

If the standard operating IT model is going to change, CIOs need to get real and realize the job of IT is too big, Cramm said. Ridiculously big. Cramm started in IT as a programmer 30 years ago, and except for four years spent as a CFO at a midmarket company, she has been living and breathing IT ever since.

“Every day that I spent as a CFO was easier than any day I spent as a CIO,” she told her room of CIOs. 

As a CFO, she had fiduciary responsibility for the company – a heavy-duty job, no doubt – but she didn’t have to manage every dollar. Nobody came to complain to her when they didn’t make their numbers. That was their responsibility! The IT job is too big.

“We try to be the sole provider of all the IT solutions. We want to be the lowest-cost provider. We are expected to lead all the change and innovation, manage most of the products, ensure the business strategies are IT-enabled. We write the business cases, write most of the functional requirements and do most of the business analysis,“ Cramm said. “And if that is not enough, we challenge ourselves to know more about our business than our business partners.”

CIOs are missing two critical ingredients she had as CFO: knowledgeable, accountable business partners and the authority to make sure that people follow the rules. CIOs need to figure out how to get these ingredients, starting out by giving their business partners more control.

To drive home the get real part, Cramm told, well, a driving story about her 17-year-old nephew Brady. Actually Brady doesn’t drive. On the one hand, his parents are cool with that. It’s safe. But Brady expects them to drop everything and drive him where he needs to go, and when they don’t — he tends to whine. 

“It’s way past time for Brady to learn how to drive,” said Cramm.

So it is with your business partners. But they can’t learn until you teach them to be savvy IT drivers.

“CIOs have to give up control in order to gain control,” Cramm said, urging the audience to give their business partners the education and tools that will make them partners in aligning IT with the business.

Go team!

To hear Cramm’s address, check back on the blog later in the week for a podcast.

June 9, 2008  12:00 AM

Welcome to TotalCIO!

Rachel Lebeaux Rachel Lebeaux Profile: Rachel Lebeaux

Greetings, bloggers! Welcome to TotalCIO, the new blog of Aimed directly at enterprise CIOs, this blog will provide you with the latest news and commentary on the IT industry, written by’s reporters and editors.

This will be an all-inclusive site, a “one-stop shop” for industry insight, trends, links to IT-related materials, and highlights from We hope you’ll use this blog to connect with other CIOs, get to know the staff beyond our pretty pictures (we’ll make our best attempts at humor to keep you entertained!) and gather the sort of information you need to help you run your end of the business better.

Please check back often for updates, and feel free to comment on our posts — and, if you’re not seeing the kind of content you’re looking for, let us know!

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