November, 2009

November 30, 2009  3:29 PM

CIO weekly wrap-up: IT application management outsourcing, BSM tools

Rachel Lebeaux Rachel Lebeaux Profile: Rachel Lebeaux

Welcome back from Thanksgiving! If you're anything like me, you're still going through some post-turkey malaise. As you recover, check out's stories from last week.

November 23, 2009  3:20 PM

CIO weekly wrap-up: Agile, app consolidation, IT management FAQ guides

Rachel Lebeaux Rachel Lebeaux Profile: Rachel Lebeaux

It's almost Thanksgiving! And nobody is looking forward to mashed potatoes and pumpkin pie more than I am. Since those of us in the U.S. have a shortened work week ahead, I won't keep you for long, but please take a few moments to check out our latest content, from Agile best...

November 20, 2009  5:10 PM

Customer feedback management: Is anybody listening?

Christina Torode Christina Torode Profile: Christina Torode

I recently made my first big purchase -- a new vehicle -- and I made my mind up pretty much before I entered the showroom floor, thanks to customer feedback I gathered on the Internet. What surprised me when I went to test drive my dream SUV was the lack of customer feedback management being done...

November 20, 2009  4:20 PM

Things to be thankful for: IT executives on Thanksgiving 2009

EditorAnne Anne McCrory Profile: EditorAnne

This has been a tough year, yet there are always things to be thankful for. Indeed, the upside of the worst of times may just be to make that clear. Pondering this over the past few days with Thanksgiving approaching, I asked around to find out what things some of you were thankful for, from...

November 16, 2009  4:13 PM

CIO weekly wrap-up: SOA best practices, ITIL, ITSM, app consolidation

Rachel Lebeaux Rachel Lebeaux Profile: Rachel Lebeaux

Last week was a busy one for, with SOA topping our slate. We have best practices for SOA implementation, SOA for business process transformation, SOA in action at get the picture. We also quizzed you on your ITIL and ITSM knowledge and discussed application consolidation...

November 13, 2009  7:32 PM

UMD CIO Forum highlights the role of IT innovation, Web 2.0 potential

AlexanderHoward Alexander Howard Profile: AlexanderHoward

Last week at the University of Maryland’s 10th Annual CIO Forum, a succession of CIOs from the government, health care and publishing industries described how they are harnessing IT innovation with limited resources during the recession. The featured speakers also discussed what they see as the...

November 13, 2009  3:30 PM

9 IT outsourcing myths, and the outsourcing facts CIOs should consider

Rachel Lebeaux Rachel Lebeaux Profile: Rachel Lebeaux

When Deloitte LLP turned to IT outsourcing, "the business case was predicated on saving money," said Larry Quinlan, CIO at the professional services firm.

"But now we stay for the value," Quinlan continued. "We think we're getting more out of the...

November 9, 2009  3:54 PM

CIO weekly wrap-up: IT outsourcing templates, SOA implementation

Rachel Lebeaux Rachel Lebeaux Profile: Rachel Lebeaux

Good morning! We're enjoying some beautiful Indian summer weather here in the Northeast -- if only every Monday could start like this! Last week on, we talked to Virginia's CIO about that state's IT outsourcing problems, provided links to some...

November 6, 2009  4:07 PM

The art of a SOA implementation: Design for the future

Linda Tucci Linda Tucci Profile: Linda Tucci

I’ve been digging into service-oriented architecture this week again in an effort to understand a bit better the technical requirements of a SOA implementation. Daunting. What I’ve found is that when doing a SOA implementation, wrapping an existing application exposes an interface in order...

November 2, 2009  4:08 PM

CIO weekly wrap-up: IT’s value, agile methodology, outsourcing and SOA

Rachel Lebeaux Rachel Lebeaux Profile: Rachel Lebeaux

Happy belated Halloween! I hope everybody who celebrated had a great time -- any creative IT-related Halloween costumes you'd like to tell us about? Last week on

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