The Full Spectrum:

Customer service

February 13, 2015  8:27 AM

Don’t buy the hype if you’re a Virgin Media customer

Alex Scroxton Alex Scroxton Profile: Alex Scroxton
Customer service, Virgin Media


I am fed up with Virgin Media.

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October 15, 2012  2:23 PM

Broadband packages need to be made simple

jscott1 Profile: jscott1
Broadband, Customer service

As a technology journalist, I have spent many years being the personal helpdesk of friends and family who are having issues with their IT. From the emails asking, "why won't my phone switch on?" to the phone calls asking "why won't my PC switch on?" I may not always have the...

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