Identity, Privacy and Trust

May 6 2009   7:48PM GMT

A Case Study in Corporate Stupidity

tobystevens tobystevens Profile: tobystevens

Thinker, entrepreneur and social activist William Heath is engaged in a running battle with mobile telco Orange after a contract was fraudulently taken out in his name. Despite his reporting the incident to the police, and a mountain of correspondence with Orange, they have set the debt collectors on him. It’s a classic case study of institutions that try to overcome poor risk management by intimidating their customers into accepting liability for fraudulent debt.

William’s now set the lawyers on Orange – you can follow his progress here.

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