Uncommon Wisdom

Jun 28 2010   1:13PM GMT

FCC may step in to regulate rules on mobile ‘bill shock’

Tom Nolle Tom Nolle Profile: Tom Nolle

The mobile industry has been hit with a number of stories involving high monthly bills created by either a supposed misunderstandings of service terms or theft of a phone. The complaints have typically been handled badly. Carriers gripe and try to get the money even if they realize it’s not going to happen, reap a heap of bad PR, and then cave in while grumbling.

The FCC may now step in and do what most of Europe has already done, which is set a requirement for at least an optional threshold alert that would either warn a user or even suspend service use when a bill reaches a specific level.

We think this is a good idea; it could also be used by parents to enforce some discipline on kids and to insure that unwitting behavior doesn’t create a mammoth payday for the mobile operator. Operators have tended to resist this, which we think is as much a PR error as trying to collect on what was obviously an uncollectable debt.

 Comment on this Post

There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when other members comment.

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

Share this item with your network: