Uncommon Wisdom

Jan 6 2009   4:23PM GMT

Enterprise management challenges mirror service provider issues

Tom Nolle Tom Nolle Profile: Tom Nolle

Enterprises may be heading down the same trail to management challenges according to many sources, and our own research tends to bear out the main conclusions. IT organizations have many of the problems of service providers, especially the larger enterprises, but they have been slower to embrace the shift from a labor-and-equipment focus to a service focus.

Of the enterprises we’ve surveyed, only 18% have an explicit concept of “services” within their networks, and while more than half say that they support application-aware network behavior, less than a quarter actually have deployed anything to do that.

We believe that service management is becoming a critical problem for enterprises, not only because of the factors that drive its adoption but because of the barriers to enterprise implementation. Service providers have the wherewithal to create their own solutions through customization and integration, while enterprises almost always try to rely on one vendor.

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  • UnifiedView
    Tom, It is certainly getting obvious that enterprise technology has to service internal business users just as any other service provider. But when it comes to supporting those users, the services can't be just premise based desktops any more. That is why mobile device independence will become a critical concern for any service provider, enterprise or public, along with inetroperability between both external and internal users. UC also means the end of dependency on one enterprise vendor, because it will require other software vendors of different applications, as well as mobile communication services and devices that consumers will select and control for both personal and business needs. I don't think anyone will be buying just a new inhouse "telephopne" system, it will have to be a "UC" combination of all forms of contact, including premise-based and hosted service applications, with device independent user interfaces. How enterprise IT fit into this new "virtual" picture is the real migration challenge that is evolving.
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