Tech Quiz of the Day

Dec 10 2008   3:31PM GMT

Tech Trivia Challenge – service level agreement

Margaret Rouse Margaret Rouse Profile: Margaret Rouse

Our Tech Term is service level agreement.
A service-level agreement (SLA) is a contract between a service provider and a customer that specifies in measurable terms what services the provider will furnish. The best service-level agreements are very detailed and address every aspect of the business relationship, including rewards and penalties for good and bad performance.

Are you a Know-IT-All?

Secret Word of the Day
This is an arrangement in which one company hires another company to do work  that has previously been performed in-house. What’s the secret word?

Acronym Challenge
ITIL is a globally recognized collection of best practice s for information technology  service management.  What does ITIL stand for?

Tech Trivia
According to the ITIL framework for best practices, what do you call a contract that defines how various IT groups within the same company plan to deliver a service or set of services?

icon-glasses.gifLearn Something New Every Day

How to write an IT service-level agreement

Outsourcing backup: Get the right service level agreement

Get up to speed on service-level agreements for IT

Use SLAs to assign help desk incident priorities

 Comment on this Post

There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when other members comment.

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

Share this item with your network: