Buzz’s Blog: On Web 3.0 and the Semantic Web

Jul 3 2010   3:08AM GMT

More on Mozy, the backup web app

Roger King Roger King Profile: Roger King

A while back I posted a couple of negative reviews of Mozy, the online backup service.  See this and this.

This is an update on Mozy.

Customer Service:

First of all, they have really ramped up their customer support.  My emails have been answered with phone calls.  Polite people who know what they are doing have talked to me on the phone and patiently figured out what was wrong – and then seen the job through to the end.

It works:

I have had to use Mozy, for real.  I have paid accounts with Mozy that cover a total of five machines (two windows, three macs), and one of them, a Windows 7 machine, retched and curled up a few nights ago.  I spent many hours trying to fix it, and finally went to my Mozy account.  My (huge) directory popped up in the Mozy client program in a few moments, and within just a few minutes, I had downloaded and restored what I needed, and I was up and running.

Still behaving oddly on macs:

I am still seeing some funkiness on my macs.  There are three problems:

1. The status window that supposedly displays the current status of a backup will sometimes stay at zero for a full day and then seemingly do the entire upload in a few moments.

2. It is common for uploads to take a full day or two, when the same volume of uploading from a windows machine will take perhaps a couple of hours.

3. The Mozy client generally reports a volume of uploaded files in a random fashion, saying I have upload 10 MB when I have uploaded a GB, and the like.

But – as painstaking as it is, Mozy is working on my macs now.

The new web and Mozy:

This is indeed the way I think backups should be done, offsite and automatically.  Many of us would rather run web apps then install cranky, bloated apps on our machines.  And we would like to be relieved of having to maintain, configure, and run backups – and check them all the time to see if they really worked.

Thanks, Mozy.

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