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Here is an excellent video by Carey Holzman that shows an actual support scam telephone call. Mr. Holzman toys with the scammer, but you can see how it all develops. I had a client who actually fell for one of these, but when he caught on and refused to pay, the scammer deleted all of his files. Fortunately, I was able to recover them all for him. This is a long video, but well worth watching.