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Overheard talking about business intelligence

Blog  "Business intelligence (BI) applications offer the promise to be the focal point to customer intelligence across multiple data sources. But, BI efforts often highlight how poor customer data quality really is leaving users scrambling to fight a losing battle to keep customer data clean and u...

Last updated: Jun 29, 2010   12:42 AM GMT  |  Blog: Word of the Day: Tech Definitions from WhatIs.com
customer journey map

Blog  A customer journey map, sometimes referred to as a customer experience map, is a visual representation of the path a customer takes when interacting with a company. Continued Quote of the Day "Combining a customer journey map with the business capability maps created by many EA teams allows corp...

Last updated: Sep 21, 2017   5:47 PM GMT  |  Blog: Word of the Day: Tech Definitions from WhatIs.com   |      CRM, Customer experience management, customer experienced testing
Jill Dych on managing customer data, social media

Blog  Managing customer data has always been a critical factor in successfully deploying CRM and that hasn't changed. Getting the right data to the right people at the right time can make or break a CRM initiative and it's something CRM professionals need to think about holistically. In this podcast, Sea...

Last updated: Jul 27, 2009   3:16 PM GMT  |  Blog: Voices of CRM
Customer and Contract data management

Answer  I am struggling with finding the right approach about where to place the capability of master data and contract management CRM versus Backend side? Market trends looks like a strong CRM and robust revenue management environment linked by Business process integration and orchestration is the best app...

Last updated: Jun 29, 2017   10:57 AM GMT   |    CRM, Data Management
Actifio adds central copy data management interface

Blog  Nearly five years into sales of its copy data virtualization, Actifio is finding customers are looking for a simpler way to manage data across its appliances. Today the vendor launched Actifio Global Manager (AGM) and a new Actifio Report Manager to give customers one HTML5 screen to manage their i...

Last updated: Jan 19, 2016   6:17 PM GMT  |  Blog: Storage Soup   |      Actifio
Big data CRM impossible without data integration, quality

Blog  Companies who want to take their data analysis practices to the next level by investing in big data tools must make sure that they are dealing with a well-integrated database that houses good-quality data. This might be easier said than done, but basic data upkeep and breaking down silos are essenti...

Last updated: Jul 7, 2015   3:30 PM GMT  |  Blog: CRM in Focus   |      Big Data, CRM, Data integration
data management platform (DMP)

Blog  A data management platform (DMP), also referred to as a unified data management platform (UDMP), is a centralized system for collecting and analyzing large sets of data originating from disparate sources. Continued... Quote of the Day "Smart data management systems that integrate machine learning a...

Last updated: Apr 12, 2018   3:51 PM GMT  |  Blog: Word of the Day: Tech Definitions from WhatIs.com
Overheard talking about customer intelligence

Blog   Trigger data such as life events, birth of a child, death in the family, household move, or bankruptcies create an opportunity to influence customer responses. Leslie Ament, Tips for using analytical tools to take action on customer data Today's WhatIs.com Word of the Day is customer intel...

Last updated: May 17, 2010   2:05 PM GMT  |  Blog: Word of the Day: Tech Definitions from WhatIs.com
Intelligent use of big data can fuel CRM opportunities

Blog  Companies don't lack for data on their customers. Often, they have far too much of it. Enter big data tools, which can potentially help companies make sense of the massive amounts of data they possess andhelp them getsmarter and more efficient with their data management practices. Harnessing big...

Last updated: Jul 7, 2015   3:00 PM GMT  |  Blog: CRM in Focus   |      Big Data, CRM, Customer service
Podcast: SAP Master Data Management

Blog  I recently spoke with Andrew White, a research director at Gartner Inc. on the topic of master data management. White shared the latest trends and how companies are facing a difficult road when starting MDM projects. In a separate interview, SAP's Sunil Gupta explained how SAP customers can add...

Last updated: Jun 5, 2006   8:27 PM GMT  |  Blog: SAP Watch
SAP TMW Team view customer fields

Answer  Hi experts, I have the requirement to add customer fields into TMW team view. Need an example showing the combination of customizing (Time Managment->TMW->Screen Area->Time Data Maintenance->Team View) and badi PT_GUI_TMW_TDE_NM enhancement. Anyone made this to show as example?

Last updated: Apr 10, 2015   11:32 AM GMT   |    SAP, SAP HR
How long should you store Big Data ?

Blog  As businesses invest more in analytics technology to extract valuable intelligence from business data, managing and storing that data becomes more challenging. This graph shows which types of data companies typically retain for the longest. Source files, customer records and organisational records a...

Last updated: Jul 16, 2012   12:16 AM GMT  |  Blog: Computer Weekly Data Bank   |      Uncategorized
Monetizing customer usage data

Blog  The internet of things provides businesses with an incredible opportunity when it comes to analyzing customer data. With the right technological infrastructures, businesses can now capture customer usage data at levels previously unimaginable, helping to inform new market strategies and product inno...

Last updated: Oct 7, 2016   2:48 PM GMT  |  Blog: IoT Agenda   |      Customer data, Data, Internet of Things
ODMU - Optical Disc Management Utility

Answer  We have a customer with a number of Plasmon UDO discs that are written with a file system created by some software called ODMU (Optical Disc Management Utility). Our customer does not have access to the software anymore but needs to get back the data on the UDO discs. Does anyone know how to get the...

Last updated: Nov 26, 2014   10:27 AM GMT   |    File System, Optical, UDO
Exchange 2003 contacts data

Answer  I have exchange 2003 and outlook 2007/2010. Users use the contacts feature in outlook to hold customer data. However they also use the notes section of this incorrectly. We run a sales management system and all customer data must be put in this. However users still avoid this and use outlook contact...

Last updated: Sep 19, 2011   10:28 AM GMT   |    Microsoft Exchange 2003, Microsoft Outlook 2007
Trend Micro gives partners new management, support tools

Blog  Cupertino, Calif.-based antivirus and Internet security vendor Trend MicroInc. is trying to make its partners' lives easier -- and more profitable -- with two newtools. Next month Trend Micro will begin releasing its new customer management tool, Worry-Free Remote Manager. Worry-Free Remote M...

Last updated: Apr 23, 2007   9:18 PM GMT  |  Blog: Channel Marker
Tudor Investment Corporation Acquires Data Virtualization

Blog  Tudor Investment Corporation, a globally pre-eminent hedge fund manager, has joined an impressive list of Composite customers with their recent adoption of data virtualization. Tudor purchased the Composite Data Virtualization Platform to create a virtual data layer to streamline access to market an...

Last updated: May 7, 2013   2:55 PM GMT  |  Blog: Data Virtualization Leadership Blog   |      Agility, Business Value, Case Studies
Terracotta BigMemory Dramatically Improves Performance and Availability for webMethods OneData

Blog  This is a guest post by Charles Greenberg, Senior Manager, Global MDM Product Marketing. When you consider todays highly complex and diversified computing environments, and the huge volumes of data inter change, the case for buying an MDM solution has never been clearer or more urgent. Efficient ...

Last updated: Mar 25, 2014   2:52 AM GMT  |  Blog: Terracotta's Real-Time Big Data Blog   |      BigMemory, OneData, Uncategorized
Terracotta BigMemory Dramatically Improves Performance and Availability for webMethods OneData

Blog  This is a guest post by Charles Greenberg, Senior Manager, Global MDM Product Marketing. When you consider todays highly complex and diversified computing environments, and the huge volumes of data inter change, the case for buying an MDM solution has never been clearer or more urgent. Efficient ...

Last updated: Mar 25, 2014   2:52 AM GMT  |  Blog: Terracotta's Real-Time Big Data Blog   |      BigMemory, OneData, Uncategorized
Information Architecture Content example 1

Blog  Today we return to Information Architecture and have a closer look at what this might contain. Many topics could fit into the IA domain. It can be a challenge to put into context terms such as Data Models, Business Intelligence, Knowledge Management, Content Management, Data Warehousing, Master Data...

Last updated: Sep 22, 2008   6:50 PM GMT  |  Blog: Enterprise Architecture: Different Views
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