SAS 70

Jan 24 2020   1:11AM GMT

Why Startup Still Need Phone Lines

Keith Harrell Profile: SAS70ExPERT


Startups need phone lines because you must provide your clients with a simple way to reach out during the day Everyone expects you to have a phone number, and you will disappoint everyone when they find out you do not have a phone line. Look at what happens when you get a phone line, how you can utilize that line, and how the line will impact your business.

You Should Start With A Toll Free Number

Your 800 number is a big part of how people reach out to you. The phone number is a common thing that you can put on your Google My Business page. The number will appear when people check for directions to your office, and the phone number could be something that people will easily remember.

If your customers can quickly dial your number, you will get a lot of interest that you would not get otherwise.

You Can Use An Automated System

The phone number that you get should include an automated system that will answer calls. The automated system will speak to the customer, give the customer simple options, and allow customers to leave messages. The automated system will prevent logjams in the phone system, and you can chat with your customers only when they reach the right part of the system.

Also, your phone system allows you to let phone calls go to voicemail. You can reach out to customers later. You can hold conference calls with your long-distance employees, or you might use a receptionist phone so that direct calls can be transferred to the right person.

You Get More Work Done With A Phone

You will not spend all day on the phone, but you can pick up the phone to chat with someone when you need to. The person down the hall can call you quickly, and you do not need to spend all day walking around the office. Plus, you can get work done with contractors who expect you to call them.

You cannot do everything you need with email, and you need the option to chat with people who do good work for your business. Plus, phone systems are helpful because you may need to explain something over the phone instead of trying to write it down in a long email no one wants to read.

Phone Systems Come With Voicemail And Conferencing

The phone system that you get will allow you to get a voicemail plan and conferencing capabilities. You need both of these things if you are working every day with people outside the office. Plus, you need a phone system that allows you to transfer calls inside the office.

If you force your customers to call back over and over, they will get frustrated. Your phone system acts as a microcosm of the customer service that you offer.


The phones in your office should be used to do business during the day, offer customer service, and allow your staff to reach people outside the office. Customers will think there is something wrong with your business if you do not have a phone number. Plus, outside investors or vendors will get frustrated when they cannot talk to you on the phone. Your startup needs to be accessible and service-oriented, and a phone system makes it all possible.

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