SAS 70

Sep 22 2008   12:21PM GMT

SAS70 audits require preventative maintenance too!

Keith Harrell Profile: SAS70ExPERT

During a SAS 70 audit of your DataCenter, an auditor will examine the installation of generators, cooling systems, and UPS backup systems. Questions will arise not only about installation, but of continuing preventative maintenance and incident response. An integrated approach should be followed which has is a holistic plan that clearly identifies scheduling, execution, documentation, risk management, and continuing follow-up inspections.

 When preventative maintenance occurs, four results can be expected:

·         a potential issue is identified and immediate actions are taken to prevent a future failure.

·         a potential issues is identified and a repair is scheduled

·         the regular maintenance does not uncover any potential repair

·         a defect is uncovered and unanticipated repair time occurs.

 In order to optimize maintenance windows, Managers should maintain the age of equipment, history of operating and environmental experience (temperature, voltage, run-time, abnormal events), and operating characteristics such as noise, temperature and vibration. Where is your preventative maintenance plan and do you have service level agreements in place today to monitor your network services?

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