SAS 70

September 3, 2019  1:31 AM

How Social Media is Shaping Education

Keith Harrell Profile: SAS70ExPERT

Younger generations are undergoing a massive change in education. Connectivity, and the use of collaboration tools, has transformed the classroom. Google Docs, for example, is widely used in classrooms across the world, with many schools offering Chromebooks to students to bring technology into the classroom.

It’s estimated that 9 out of 10 students have at least one social media account.

Social media may be used as a tool for entertainment purposes, but these platforms are also being widely utilized for education.

Facebook’s private groups and messaging apps have allowed for the formation of classroom groups. Students that were once tied to collaborating only in person are now using social media to work on projects together and finish their homework assignments.

Students that need help from their teachers or other classmates can often find this help through social media where they’re allowed to ask questions and receive answers. The widespread adoption of file sharing has further allowed students to upload assignments to friends or teachers on social media.

We’re also seeing students share their essays or other documents with friends who will provide feedback or proofread the documents for their friends or classmates.

But social media goes beyond Facebook, Twitter, Instagram and Snapchat. We’re seeing a new birth of social media companies that are designed specifically for students and teachers.

We’re seeing a widespread introduction of these tools, and we’re also seeing new features utilized by teachers on social media. Facebook Live has started to be used by teachers to connect with students and even provide supplementary educational resources when needed. Tools that were once made for businesses that use Facebook ads are now being used by teachers to better understand engagement on groups and videos.

Stronger communities are being built with student-teacher relationships flourishing and stronger bonds with classmates.

Reaching experts and breaking out of comfort zones is also possible on social media. Experts in fields are often more than happy to respond to students that have questions for them. Students are able to go outside of their comfort zone and contact professionals that they had been otherwise reluctant to reach out to in the past.

Quora, which one can debate is not a social media site, is also available and allows students to ask questions online and receive highly accurate answers. You also have YouTube and LinkedIn which are being used by students who need to go over a subject an additional time using a different approach to increase their comprehension of the subject matter.

Of course, social media is also having a negative effect in classrooms. We’re seeing schools implement no phone usage rules because of students being on Snapchat in the middle of class. This is a negative aspect of social media, and it is shaping education in the wrong ways. Students that are on traditional platforms in the middle of class are often unengaged and missing out on key subject matter.

September 3, 2019  1:21 AM

How to Improve Order Fulfillment

Keith Harrell Profile: SAS70ExPERT

As a business owner, you want to achieve as much success as possible. To do that, making sure your customers are satisfied is essential. If your business ships goods, making sure that the right products are shipped – and that those goods arrive in a timely fashion – are paramount to your success. 

Consider Amazon, for example; there’s a reason why the company is the largest online marketplace in the world. They offer free 2-day shipping for their Prime customers (and currently, there are more than 100 million Prime members in the US alone), in 2017, they delivered more than 5 billion items to those members. Why do so many people rely on the mega eCommerce site? – Because they are masters of order fulfillment. 

Of course, you may not be able to reach Amazon status, but you can certainly bump up your success by improving your order fulfillment process. Here are some tips that will help you do just that. 

Improve Slotting 

In order fulfillment, slotting refers to the process of where goods should be located in the picking location so that the most commonly ordered items are situated both near each other and near the beginning of the picking process. By improving slotting, you can substantially improve the picking process – and the entire order fulfillment process – as pickers will be able to easily access the most popular items, thus, your overall fulfillment process will improve. 

Implement Scanning Devices

An important component of the order fulfillment process is being able to identify the precise location of every product in your warehouse. If you don’t know where items are located, when orders come in, you’ll be left looking for a needle in a haystack. Use scanning devices to determine exactly where your products are located. Barcode and wireless scanners can save a tremendous amount of time, mitigate errors, and save a great deal of money; all things that can dramatically improve fulfillment. 

Enhance Warehouse Communication

If you want to improve delivery, effective communication with your warehouse is vital. With proper communication, an order can be processed at your warehouse within a matter of seconds. To improve communication, instead of relying on email alone, physically speak to your warehouse managers. Doing so will allow you and your warehouse to stay current with the goings on of your operation. For example, you’ll be able to receive notification regarding the importation of more stock as soon as it’s needed, and you can arrange to up your warehouse staff when there’s an increase in orders and cut back on staff (and costs) during lulls.  

Consider Outsourcing 

Instead of self-fulfillment, consider outsourcing the process to an order fulfillment service provider. Doing so offers a myriad of benefits. You’ll see a reduction in your operating costs, be able to take advantage of lower shipping rates, and improve your reach so that you can expand your operation. Plus, outsourcing your order fulfillment will allow you to concentrate on other important elements of our business so you can continue growing. 

Team Up with the Right Courier

Using the right courier for your needs is essential. If you aren’t using the right shipping service, the final phase of order fulfillment – package delivery – can falter. Working with a courier located within close proximity to your warehouse and one that can guarantee fast delivery. When you work with the right shipping service, order fulfillment will dramatically improve. 

Communicate with Customers

Customers want to know when they’re going to receive their packages. Make sure that you communicate information regarding the status of your customers’ orders. Tracking technologies will allow customers to keep tabs on their packages so that they know exactly where they are and when they can expect them. 

Improving order fulfillment will improve customer satisfaction, and when your customers are satisfied, your success improves.  

August 17, 2019  5:08 AM

How Technology is Changing the Real Estate Market

Keith Harrell Profile: SAS70ExPERT

Technology has changed every facet of our lives. We use it to communicate, find products and services we’re looking for, and make informed decisions. The widespread use of technology has fundamentally changed the way consumers and businesses connect.

While all industries have been impacted by technology, one market that has experienced a significant change is real estate. Today’s homebuyers have a deep connection with technology, and as a result, they demand instant gratification; and thanks to the Internet, smartphones, and tablets, they can receive that instant gratification they seek. Buyers can simply open up their browsers, enter a search, and find properties that meet their criteria in a matter of seconds. It’s estimated that more than 70 percent of those who are homebuyers use the Internet to look for properties, and more than 50 percent of property tours are scheduled via real estate websites. 

In order to stay ahead of the competition, staying current with the latest advances in technology is essential. By incorporating the following latest technology trends into their businesses, real estate professionals can connect with more prospective homebuyers by satisfying their needs and advance their success. 

Customer Relationship Management

While it’s important for businesses in all industries to develop relationships with their customers, in the real estate industry, it’s absolutely vital. Customer relationship management, or CRM technology, allows real estate professionals to better manage their interaction with current and prospective customers. 

CRM for real estate agents collects data about customers from a variety of channels, such as a real estate company or agent’s website, email, and social media. This information gives agents the opportunity to gain a better understanding of their target market so that they can better meet their needs. 

Virtual Reality 

Virtual reality (VR) has opened up a world of opportunities for both customers and real estate agents. This technology gives buyers the chance to browse through properties in a way that pictures simply can’t. Virtual walkthroughs allow customers to “enter” a property from the comfort of their own homes so that they can determine if they are truly interested in pursuing them. Based on the information buyers collect from a virtual walkthrough, they can decide if they want to schedule appointments to do a real walkthrough. In fact, the use of VR can even eliminate the need for traditional walkthroughs, which presents major opportunities for buyers and agents. For example, a house hunter can tour a property that’s thousands of miles away, decide if she wants to put an offer in, and start the entire buying process before she ever steps foot inside. 

Blockchain Technology 

Blockchain technology supports digital currency and has the potential to be a big game changer for the real estate industry. Bitcoin, they most commonly used form of digital currency that’s created by the blockchain, can be used to complete transactions across the globe. In fact, the use of bitcoin has already been seen in luxury real estate, and there’s no reason to believe that it won’t be used to complete all types of property purchases. This technology offers opportunities for both buyers and sellers, as contracts between the two can be totally encrypted and funds can be transferred without the use of traditional banks, which can speed up the rate at which transactions are completed and make the buying and selling process faster and more convenient than ever. 

If you’re a real estate professional and want to stay on top of the game, making use of these technologies will help you stand ahead of the competition, as you’ll be better equipped to meet the needs of today’s (and tomorrow’s) technologically-savvy consumers.

August 16, 2019  7:31 PM

What Are The Different Types Of AI?

Keith Harrell Profile: SAS70ExPERT

Superficially, most of us understand what Artificial Intelligence (AI) is, what it stands for, its potential and future. We have been dreaming on a machine-dominated world for long and we are definitely heading there. But right now, what is happening in the field of AI is phenomenal, something we should pause and cherish for a while. If you are interested in artificial intelligence and how it functions, you need to understand the driving force behind it – machine learning and deep learning – some theoretical concepts and their practical applications. This article will introduce you to some of the different types of AIs in laymen terms. Check them out.

Reactive Artificial Intelligence

These are the first circle of artificially intelligent machines that literally go by the term carpe diem. Machines and systems based on this type of AI neither have a concept of the past, historic data and inferences from it nor the ability to conceive a future. Such machines work on the present, a scenario or a task that is right in front of them. Deep Blue, the famous supercomputer developed by IBM that won against Gary Kasparov in chess is a sweet example of this. The system did not know how to look at the bigger picture of chess piece sacrifices nor strategic thinking skills. All it knew was choosing the most appropriate one from the list of available moves available depending on the board. You could say such systems are sometimes like us in a restaurant but not hungry.

Theory of Mind AI

This is more on the books and science fiction movies, where we talk about artificially intelligent and advanced systems that can perceive the concept of emotions and people and change their behaviour accordingly. Though such systems have not been completely developed until now, we are making significant advancements in coming up with machines that can recognize our face and eye movements and modify their acts accordingly.

Limited Memory AI

As the name suggests, the memory in such systems is short lived. Such systems can go back to their past for a short time and learn from it. This concept is beautifully incorporated in self-driving cars, where the sensors detect instances of a pedestrian crossing, bad road conditions, weather, incoming vehicle, lane detection, traffic lights and more to make smarter driving decisions. This technology has been key in helping autonomous cars avid accidents.

Self-Aware AI

While it is easy to debate on whether as humans we have attained self-awareness, this type of artificial intelligence is still a probability and has the potential for real-world application. In this type of artificial intelligence, machines or robots are aware of who they are, understand their internal traits, states and conditions and even perceive human emotions. Self-aware artificial intelligence is an extension of the Theory of Mind class of artificial intelligence. Hypothetically, if you are in a movie theatre and you cut the line a self-aware robot is standing, you could make him or her angry and react.

Though the days self-aware robots and intelligent systems would hit the market and earth are still far away, disruptive technological advancements may bring them anytime sooner. You never know. Ten years back, who would have thought you could have the entire world covered in your palm? Now, don’t we all have a piece of everyone’s life in us? Self-aware much?

August 16, 2019  6:28 AM

6 Ways Your Company Can Adapt to an Aging Workforce

Keith Harrell Profile: SAS70ExPERT

In order to successfully run a company, you will need to invest time, money, and effort into all of your employees. Thanks to various medical advances, today’s life expectancy is much higher than it once was. This means that the average employee stays on the job longer. As your staff starts to get older, you will need to make some changes to accommodate them. Here are some of the best ways your business can adapt to an aging workforce.

Change Your Attitude

One of the biggest mistakes most managers and business owners make is that they look at older employees as a burden. Although younger candidates may have more enthusiasm and are willing to learn and work more, your aging workers have something else to offer. Namely, they are more reliable and loyal than younger employees. On top of that, they have years of experience, which means a lot no matter what industry you’re in.

Create a Mobility Friendly Workplace

You shouldn’t allow physical challenges to prevent some of your older workers to work. It’s important to create a mobility friendly workplace and provide employees with the option to move around the office easily even if have certain health problems. With that being said, it’s important that you clear up as much space around the office as much as possible. By doing this, you’ll allow some members of the aging workforce to move around the office with mobility scooters. In fact, you should consider getting mobility scooters for some of your older employees who are facing physical challenges. The great thing about them is that they’re affordable, lightweight, and durable.

Prioritize Education

There’s no denying that some older employees will show resistance to changing processes and behaviors. However, just because they are initially resistant to certain changes doesn’t mean they are unable to adapt. In most cases, they only need a bit of guidance. Technology is constantly changing, and the longer you wait to train your older staff members the harder it will be for them to keep up. If you prioritize education in your firm among your aging workers, they’ll drastically improve their work efficiency and productivity.

Motivate Them

You’ll have to take an individualistic approach when it comes to motivating aging employees. Namely, you should talk to them and find out some of their goals that they were never able to achieve. Keep in mind that they want success as much as your younger staff members. In order to keep them motivated, you’ll have to help them reach new goals.

Create a Safe Workplace

Thanks to recent advances in technology, you’re now able to provide your aging workforce with a safe environment. Make sure you have on-site monitoring to help older employees learn valuable safety skills. You can also offer them in-person therapy sessions. By doing this, they won’t have to leave work early for therapy. Keep in mind that your older workers will likely have to go to doctor’s appointments somewhat often. In case they have certain physical challenges, this may take up a huge portion of their day. To help them save time, you can give telemedicine a try. Telemedicine essentially represents the remove delivery of healthcare services with the help of common technologies like smartphones and video conferencing.

Hire Seasoned Professionals

Since most business owners and managers prefer to hire young employees, this can leave a lot of seasoned professionals without jobs. Instead of being scared to hire aging workers, you should make certain seasoned professionals part of your company. After all, they have a lot of experience and knowledge about the industry. It’s worth noting that any businesses avoid hiring aging workers because they think they’ll have to give them a huge salary due to their experience. Nevertheless, you can negotiate with older candidates and offer them the opportunity to work less for a lower salary.

August 16, 2019  1:27 AM

The Role of Online Learning for Generation Z

Keith Harrell Profile: SAS70ExPERT

Gen Zers have technology in their veins. They were born with a smartphone in one hand and a tablet in the other. Naturally, their affinity for technology and the web has shaped their preferences for learning. 

What is the role of online learning for Generation Z? 

Gen Z Kids Prefer Online Learning, Not Books

A recent Pearson study found that the majority of Gen Z kids prefer to learn on YouTube and videos than printed books. About 60% of participants aged 14-23 preferred to use YouTube as a learning tool, while 47% preferred to use printed books.

Among all participants, 55% said YouTube contributed to their education.

The purpose of the poll was to look at the differences between Generation Z and Millennials when it comes to education, technology, values and outlooks.

As it turns out, Gen Z has a very “specific brand relationship” with YouTube. When students need answers, they turn to the most familiar and straightforward source: YouTube. The video-sharing website, owned by Google, offers a plethora of tutorials and explainers to help students who are struggling to grasp certain concepts and information.

It’s not surprising that Gen Zers love YouTube. Another study from the Pew Research Center found that 85% of U.S. teens use the video platform. 

The results of the Pearson study highlight a shift in learning preferences from text to visual. Video brings the concepts to life, allowing students to see how things work rather than reading about it in a textbook. 

Gen Z students are comfortable learning online. They’d prefer a flexible online endorsed Masters course over a conventional four-year experience at a college or university.

Shifting Away from Formal Education

Millennials, the generation before Gen Z, amassed a mountain of student loan debt which caused them to question the merits of education. 

Gen Zers, who are privy to the dangers of student loans and the lost value of a college degree, are more interested in exploring other options than formal education.

Active Learners

Despite their preference for online learning, Gen Z students are active learners. They prefer an immersive educational experience, and they welcome challenges. 

Among surveyed students, 51% said they learn best by doing, while 12% said they learned better through listening. They also prefer collaborative learning environments, and they’re happy to learn alongside students outside of the classroom using tools like Skype and online forums.

Gen Z students expect digital tools to be a part of their educational experience. After all, digital technology has been integrated into every other facet of their lives. Education should be no different.

They also expect digital learning tools to be available whenever they need them and with low access barriers. 

The ability to learn and access information at any time has led to a self-reliant and career-driven generation. In fact, 13% of Gen Zers are already entrepreneurs. 

Educational preferences and changes for Gen Zers have been largely driven by the fact that this generation has more access to information than the generations before them. By the time they reach college age, Gen Zers are already well versed in global trends, current events and popular culture. 

August 9, 2019  2:23 AM

Predictive Analytics And The Future Of Business

Keith Harrell Profile: SAS70ExPERT

Everyone wants their business to succeed, and practices of how to succeed have varied far and wide over the years; ultimately, though, businesses are always looking for what will save time while maintaining efficiency and profits. Luckily, the monitoring of the factors that are shifting and evolving to make a successful business have now come down to a science with the help of the analysis of big data.

Big data, and the professionals using tools to decipher its language have found that applying it to find business patterns and trends is extremely beneficial. Professionals are now using predictive analytics to compile and examine this data to predict future endeavors such as marketing and buyer trends, customer lifetime value, and other measurements to ensure business growth and relevance.

Big data and predictive analysis are a necessity for your business. Below explains predictive analytics and how it, coupled with tools, machine learning, etc., works for the growth and future of your business.

Predictive Analytics

If business intelligence looks to the past for a better understanding of the present, then predictive analytics examine present data to look toward the future. Predictive analytics is the proactive method of using current information to forecast marketing trends and buyer behavior. Interpreting massive amounts of data to make knowledgeable decisions for the future, predictive analytics is a way to determine what’s next for your business in any industry.

As Villanova University eloquently puts it, “With big data and sophisticated software on their side, experts use predictive analytics to solve problems and spot opportunities for growth.” For your business to continue moving forward, you will need a firm understanding of predictive analytics. Data and text mining, simulations of future marketing trends, and predictions of how to optimize operations will help your business grow and stay relevant. Predictive analytics concerns itself with the better efficiency of business operations, buyer behavior, and market trends and all correlations in between.

Business intelligence could tell you to mimic your successful marketing campaign from 2015. However, things have probably changed since then. Advanced, more successful marketing trends may have arisen since. Maybe your buyer audience has shifted in the way they purchase things. Whatever the case, predictive analysis allows for your business to adapt to these things for the retention of customers, as well as the obtainment of other customers.

Business Implications

Big data is creating the opportunity for data analyst in any business. Corporations, startups, and even public administration organizations need data analysis. The need for understanding the data that a company produces is becoming a hot commodity, and if you don’t have a data analyst, you won’t be able to compete as a business. It’s too valuable of an aspect to have for the betterment and the future of your business.

Additionally, if you don’t have a data analyst who has a firm grip on predictive analytics, your company will sit at a standstill until it becomes obsolete, or decline into nonexistence. Who else is going to use the tools to sort through your company data to make the correlation between customer sales and your social media marketing efforts, or traffic to your company website and new product sales, or new buyer trends and your customer preferences?

Predictive analytics will not only help your business stay relevant in this current, ever-changing digital world, but it will help you make the most out of your time and efforts in every business aspect. Picture being able to conserve time and money because you now understand what has worked in the past, what is working currently, and what will work best in the future for your business.

Big data and data analysis is becoming increasingly popular in the business world. It is an intuitive and successfully proven method to look toward the future of your business. Utilizing data to accurately predict a better future for your business is a logical investment to make. Predictive analytics can make an enormous impact on business operations and growth, however, that’s not the only thing that predictive analytics can benefit. Predictive analytics is aiding statistical data in environmental issues such as climate change as well. Just as with most things in life, wouldn’t you like to have accurate advice on how to move forward?

August 8, 2019  2:20 AM

7 Physical Security Measures Organizations Should Take

Keith Harrell Profile: SAS70ExPERT

There’s always a risk that someone in your organization becomes a victim of theft, burglary, sabotage, vandalism, and violence. This is exactly why you should take certain physical security measures. It’s important that you find out how to prevent certain security risks or threats. Here are some of the recommended physical security measures you can take to protect your company.


Surveillance is one of the most essential security measures you can take. Keep in mind that criminals are always looking for easy targets without any cameras. You can get some form of CCTV and put up signs to let people know they are being recorded. Doing this will most likely make them reconsider doing anything illegal. Along with CCTV, you should also install alarm systems. The great thing about modern security monitoring systems is that it can connect to your tablet or smartphone and alert you when there is suspicious activity on the premises.

Issue ID Cards

Issuing ID cards is a very affordable way to add a layer of security to your organization. Doing this would require anyone who wants access to the building to have an ID card. It’s worth noting that you can buy an ID card printer or outsource this task.

Hire Security Guards

Security guards will be tasked with protecting your property, staff, and assets. They will patrol the organization to detect possible threats and instantly act to prevent them. Security guards will also pay attention to everyone who is either entering or leaving the premises. Keep in mind that your employees will be more efficient and productive if they see their personal safety won’t be threatened. Meanwhile, when criminals see that you have security guards, they probably won’t attempt to harm anyone or steal something from you.

If you’re unable to hire security guards due to a lack of funds, you can talk with other business owners near you and see whether they would be open to the idea of hiring a security firm to patrol the companies. By doing this, the costs of having security guards will be much lower.

Hire Fire Watch Security

Big fires can have devastating consequences on your organization. However, there is no need for this to happen since hiring fire watch security will help you prevent accidents. No matter what state your company is located in, you can count on Fast Fire Watch Guards to provide incredibly fast services in the event of an emergency.

Perimeter Protection

Perimeter protection refers to physical security measures that are used to restrict access from outside sources. Getting a good lock is one of the most essential examples of perimeter protection. This will reduce the likelihood of anyone breaking into your premises. It’s also important that your doors are very strong. It’s also recommended that you add exterior lights. Make sure you illuminate any dark spots around your organization.

Schedule an Annual Physical Security Assessment

Even if you have currently taken all of the best physical security measures one can take, they probably won’t be good enough in a few years. This is why it’s crucial to hire a security professional to do an assessment of your system once a year. Know that a qualified security professional will be able to detect certain security flaws you were completely unaware of. On top of that, he or she will inform you about recent updates in technology that would improve your security.

Make Backups

One of the worst things that could happen to your organization is someone stealing your data. Keep in mind that hardware often gets stolen, and you don’t want all of your data to get taken away with it. This is why you should make backups of all of your valuable information.

August 7, 2019  2:18 AM

How to Maximize Your Free Time

Keith Harrell Profile: SAS70ExPERT

With increasingly more infrequent opportunities to devote to ourselves and the people and things we love, it’s necessary to make sure it’s quality time. 

You need to get creative about how you spend the little free time you have. If you don’t, you’ll wind up feeling like you could have used your time more wisely and accomplished more with it. 

If this sounds like a familiar lecture from your boss on productivity, it is. Except that it’s not about utilizing your work hours, it’s about making the most of your play hours. 

Work smart

A lot of people complain that their jobs take up too much time and eat up their free time. If you’re the type of person who brings work home, that will be the case. Instead of having an evening to unwind, you are busy with what you didn’t finish at the office. Your job is taking over your life. 

The first thing you need to do is ask yourself if this is something you are allowing. Are you working efficiently at the office? If you changed how you work, would you be able to finish everything during working hours? 

It might be worth it to go in a bit early or stay a bit late to keep up to date with your work. It’s important to set boundaries between your work and personal lives. You don’t let your social life bleed into your work life, so don’t allow the opposite to happen either. 

Make arrangements ahead of time 

It’s vital to make arrangements for the little recreational time you have. You might decide to go somewhere on the spur of the moment, only to find out that the place is fully booked or closed. The time you’ve taken to get there, be disappointed, and get back home could have been spent on doing something else. 

Any excursions should be preplanned so that you can maximize your time. Go online and find out the information you need to make it a successful outing. Know when to arrive and what to expect. It may sound a bit lacking in spontaneity, but it can save time, money, and stress. 

Multitask during your free time 

Don’t compartmentalize your free time if you don’t know the science behind it. There are ways to do more than one thing at a time and to compartmentalize productively. You might want to go on a long nature walk on your day off, but you also want to spend time with your best friend. 

It’s possible to combine the two. Invite your friend to join you. If they’re not the most avid of hikers, find an outdoor activity you can do together. With careful planning, you can get your schedules to coincide so that you can get together. 

When you have limited time to yourself, you have to make the most of it. Instead of trying to do two activities superficially, immerse yourself in one and kill two birds with one stone. Free time is precious, and not a single second of it should be wasted.

Schedule your free time

It might sound a bit crazy to have to diarize your free time, but it works. If you have a clear picture of when your free time is, you can make the most of it. 

Be aware that your schedule might not allow you to enjoy some of the things you enjoy doing. For instance, you might have a Saturday afternoon off and want to watch a movie which isn’t showing at that time. 

That doesn’t mean you can’t enjoy the show. Finding out how to watch movies on Kodi gives you the chance to watch what you want to watch when you want to watch it.


July 26, 2019  12:06 AM

Importance of testing tools

Keith Harrell Profile: SAS70ExPERT

According to market researchers Evans Data Corporation, there were 23 million active software developers across the world in 2018. With this expected to rise to 28 million by 2028, it’s safe to say that there will be no lack of new software in need of testing in the coming years.

As automation and the growing reliance on IoT devices continues to integrate and conglomerate software, it’s more important than ever to make sure that, well, it works!

Developers need to ensure all systems stay green across the board… and it’s why the rise in testing tools has been so prolific in recent times. So what position should you consider testing tools to take in your own skillset?

Job requirements
Historically almost every job has come with the standard ‘must have experience with Microsoft Office’ tagline. Today the knowledge of tech in job descriptions is a little wider and platforms such as Facebook and Twitter are appearing more and more.

But something we have noticed is that testing tools (I’d like to suggest own product, but I do acknowledge the existence of others in the market) might be regularly being cited as ‘essential experience’ for job requirements.

Naturally, it’s very specific to roles such as Quality Assurance (QA) engineers where they also mention programming languages such as Python, Ruby and Java, but it’s a new job requirement label that I’d like to suggest some people may not have anticipated.

From tool… to description
So how does a testing tool become a job description?

Whether I’m talking about our product or our competitors’ offerings… the number one action is probably the most obvious – listen to your users!

We always made a point of charging for our software from day one, even if it was only a few dollars. This wasn’t necessarily about the money, but more that we knew the feedback from customers who are willing to pay for our service was likely to be the most valuable.

Feedback loops
As a second point, I want to advise you not to outsource customer support early on.

Feedback is your most important asset and should shape how you build the tool. This will also help you keep from overdeveloping. Users don’t want bloated platforms that try to do a million things poorly. They want to you use your SaaS to solve a problem, quickly and easily.

As a developer, if you keep these points in mind you will grow a user base that will be happy to recommend you to their colleagues… and that’s how you become the preferred bit of kit for a team, department and company.

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