SAP Watch

Aug 7 2009   3:28PM GMT

SAP responds to slow install of SAP BusinessObjects Service Pack 2

CourtneyBjorlin Courtney Bjorlin Profile: CourtneyBjorlin

SAP said this morning it’s aware of a slow-install issue with SAP BusinessObjects Service Pack 2 for Windows, but decided to release it anyhow to make its benefits available.

The problem will be fixed in Service Pack 3, according to SAP. SAP didn’t specify when the third service pack will be available.

PC World reported this morning that SAP BusinessObjects users are having a tough time deploying the new service pack, according to an independent BusinessObjects message board.

Users complained that it was taking too long – upwards of 18 hours — to install, one saying they had to stop the process because the downtime was too long.

SAP, when asked for comment, said that the install for Windows is very time-sensitive, but not for Linux or Unix.

“We were aware of this issue…but decided to go ahead and release it to make the benefits of the latest Service Pack immediately available to Windows platform customers as well,” Franz Aman, vice president of platform product marketing for SAP BusinessObjects said in a written statement. “The issue is documented in the release notes.”

Technically the slow install is caused by a Windows install routine that does dependency checking, he said. To avoid this in the future, SAP has an alternative approach that it will deploy in the next service pack release, Service Pack 3. Customers have the option of installing Service Pack 2 now if they have a compelling reason to do so, or they can move to Service Pack 3 when that becomes available.

One of the posts on the message board said that the new pack came with some nice goodies, but the install time was too long.

“Nice new features, another good step forward for WebI especially,” the poster wrote. “However, shame about the release build. It would be very difficult for my clients to negotiate sufficient downtime with the business to justify the install. Let alone change management testing for a back-out strategy.”

I’m curious whether there are other SAP BusinessObjects components that have proven particularly troublesome to install. Is installation more difficult on a Windows platform than Unix or Linux? How have you been overcoming issues? Please share.

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  • Bobz
    I've now installed the SP2 (windows) install for 3 clients and each took about about 4 hours total. It's not like the SAP BO installs were all the fast before, but this install is slower. That being said - Folding and Input Controls work great! It's worth the downtime.
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