RTFM Education – Virtualization, VMware, Citrix

Aug 12 2008   9:34AM GMT

Licensing bug in Vi 3.5 Update 2 – A general system error occurred: Internal Error

Michelle Laverick Michelle Laverick Profile: Michelle Laverick

A number of readers have flagged up this error circulating the forums. It’s date related. Apparently, a Vi3 system can become unlicensed after an upgrade to U2…


Starting this morning, we could not power on nor VMotion any of our Virtual Machines. The VI Client threw the error “A general system error occurred: Internal Error”.

Further digging lead us to messages like this one in /var/log/vmware/hostd.log, and the log file for any virtual machine we tried to power on or VMotion:

Aug 12 10:40:10.792: vmx| http://msg.License.product.expired This product has expired.
Aug 12 10:40:10.792: vmx| Be sure that your host machine’s date and time are set correctly.
Aug 12 10:40:10.792: vmx| There is a more recent version available at the VMware Web site: “

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