Quality Assurance and Project Management

Mar 3 2018   11:33PM GMT

Zia Voice from Zoho Is The First Ever Conversational AI for CRM

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja


Now, you have a personal assistant whom you can call 24×7 for any purpose regarding CRM. Zia Voice comes from Zoho as a superstrong companion to your Zoho CRM. In fact, it is the first conversational artificial intelligence (AI) tool for sales teams. Along with it, you also get a hyper-customization platform for enterprises. This interactive voice and chat tool have intelligent predictive capabilities. Also, it manages your email sentiment in a unique manner. This, is basically, a framework. Over this, enterprises can create their own internal apps for their global teams. It helps in creating a universal and transparent system. For organizations using Zoho CRM, Zia is not a new entity. Only thing is its voice avatar. So, in fact, Zia gets the voice right on its first birthday anniversary. Exactly a year before, on 28th February 2017, Zia came into existence.

Zia Voice

Zia Voice is basically a boon for sales executives who are on the move most of the time. In today’s highly competitive environment, nobody can afford to lose time. Even customers today demand a real-time kind of response in most of the cases. So, Zia is now able to proactively announce deal closures. It can also analyze email sentiment in a most intelligent manner. That probably would be a very time-consuming activity if you are doing it manually. Thus, it is definitely going to enhance your efficiency and timely decision-making capabilities. The release comes along with Catalyst which is a capability that empowers your teams to create customized mobile and web apps. These apps can integrate well with Zoho CRM. Also, the teams now can create additional capsules or modules for Zoho CRM for internal use.The whole development resides on existing Zoho framework or infrastructure.

Zia Voice Is a Powerful AI tool for Zoho CRM Users

That means Zia Voice and Catalyst are bound to transform businesses in a unique fashion. It will not only help in deepening focus on business but also enhance overall efficiency. Mani Vembu, COO Zoho Corp says, “We are delivering the first conversational AI for CRM, with Zia Voice. Zia’s enhanced AI capabilities will now help salespeople sell smarter, with contextual assistance and access customer information through a powerful voice and chat interface.” It is basically an interactive voice and chat-bot. It can quickly answer your everyday queries in a real-time environment. These queries could be on new leads, periodic forecasts, traffic status, conversion rate, average deal revenue, and so on. The conversation happens in the form of simple chat and voice messages. Here is a small demo of Zia Voice:

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