Quality Assurance and Project Management:

customer experience

July 8, 2019  7:27 PM

Content Guru Creates A New Landmark at CCW Las Vegas @cgchirp

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Customer engagement, customer experience, Las Vegas, Rakuten

Customer Contact Week (CCW) in Las Vegas this week becomes a major collaboration moment for two experts in their respective fields. One is Content Guru which is a global frontrunner in large volume cloud-based contact center technology. On the other hand is Rakuten Inc., the Japanese electronic...

April 26, 2019  10:13 PM

Can Technology Turn Sour Customer Experience To Sweet One?

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Automation, customer experience, Technology

This is a real-life example of the world’s largest e-retail enterprise operating in India. My purpose in quoting this example is just to showcase how a small bit of absence of technology can become a big differentiator. Since it is an online store, I just log in my account on my laptop or...

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