Quality Assurance and Project Management:

customer experience


December 4, 2019  10:50 PM

2020 Customer Support and Experience (CX) Predictions

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
customer experience, Customer support, CX

UJET's Anand Janefalkar, Founder and CEO has some very interesting 2020 Customer Support and Experience (CX) Predictions. UJET is provider of the world's leading cloud contact center platform. Here are those quotes by Anand. According to Anand, Messaging Will Surpass Voice. He...

July 8, 2019  7:27 PM

Content Guru Creates A New Landmark at CCW Las Vegas @cgchirp

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Customer engagement, customer experience, Las Vegas, Rakuten

Customer Contact Week (CCW) in Las Vegas this week becomes a major collaboration moment for two experts in their respective fields. One is Content Guru which is a global frontrunner in large volume cloud-based contact center technology. On the other hand is Rakuten Inc., the Japanese electronic...


April 26, 2019  10:13 PM

Can Technology Turn Sour Customer Experience To Sweet One?

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Automation, customer experience, Technology

This is a real-life example of the world’s largest e-retail enterprise operating in India. My purpose in quoting this example is just to showcase how a small bit of absence of technology can become a big differentiator. Since it is an online store, I just log in my account on my laptop or...


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