Quality Assurance and Project Management:

Customer experience management


June 26, 2018  5:52 PM

How Machine Learning Transforms Customer Experience in CRM?

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
CRM, Customer experience management, Machine learning

Every success in any business has only one factor behind it. That is Customer Experience. Let us see how it impacts in CRM. The foremost goal of any CRM is to provide a 360-degree view of a customer. And thus create a great customer experience in CRM. That is the one factor the whole CRM vertical...

June 16, 2017  11:11 PM

Zero Customer Complaints To Improvement Opportunities

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Customer experience management

An organization striving for Zero Customer Complaints ultimately fails to survive. This is how? The sole target of the whole organization becomes to achieve no complaints from the customer. In that journey, they intentionally stop recording customer complaints in order to show their results...


June 16, 2017  10:37 PM

Customer Excellence Culture Doesn’t Happen Overnight

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Customer experience management

Customer Excellence culture is difficult to create in an organization but is not impossible. Though it doesn't happen overnight. But every bit of effort in this direction counts a lot. It demands everybody's involvement in this mission. Unless it flows in the organization's blood and reflects in...


April 5, 2015  10:55 AM

Build Customer Success Stories, Not Product Success Stories

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Customer engagement, Customer experience management, Customer feedback, Success metrics

Whether it is a product or a service that you are selling to your customers, it all matters most about it when it comes straight out of the mouth of your customer. Quality as such has no meaning how so loud drums you keep on beating on your own. Your product or service is, in a logical sense,...


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