Quality Assurance and Project Management:

CRM


June 28, 2018  5:11 PM

Machine Learning Use Cases for Enterprises

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
CRM, Data Analytics, Deep learning, Enterprise, HCM, Information security, iot, Machine learning, Marketing automation, Scm, Supply Chain analysis, use cases

This post is in continuation of my previous two posts. The agenda of these posts is to highlight how enterprises can leverage machine learning in various segments thus enhancing their business decisions. In my first post, we discussed

June 26, 2018  5:52 PM

How Machine Learning Transforms Customer Experience in CRM?

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
CRM, Customer experience management, Machine learning

Every success in any business has only one factor behind it. That is Customer Experience. Let us see how it impacts in CRM. The foremost goal of any CRM is to provide a 360-degree view of a customer. And thus create a great customer experience in CRM. That is the one factor the whole CRM vertical...


March 3, 2018  11:33 PM

Zia Voice from Zoho Is The First Ever Conversational AI for CRM

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
CRM

Now, you have a personal assistant whom you can call 24x7 for any purpose regarding CRM. Zia Voice comes from Zoho as a superstrong companion to your Zoho CRM. In fact, it is the first conversational artificial intelligence (AI) tool for sales teams. Along with it, you also get a...


September 25, 2017  6:21 PM

Social Media Education Becoming Important To Impart

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
social media

Fragkiskos Filippaios is the co-author of the paper "Social Career Management: Social Media and Employability Skills Gap". He is also associate dean for graduate studies at the University of Kent. Social Media Education, according to him, has become an integral part of education. Especially higher...


September 19, 2017  9:47 PM

How Critical Is Social Media Presence For An Enterprise?

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Social collaboration, social media, Social networking

Social Media presence is becoming as important for an enterprise as the physical world. Any thread related to the organization on any of the social media platforms - good or bad - can't be ignored. It needs to be addressed to in a timely manner. In fact, in an almost real-time environment....


September 14, 2017  8:32 PM

When To Ascertain That You Need A New CRM App

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
CRM

This post is in continuation to my previous post. Any best performing CRM App may come to an end. Obviously, there are reasons to it. In fact, you start getting enough signals from various stakeholders like...


September 14, 2017  8:06 PM

Throw Away Your CRM System If Having Below Symptoms

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
CRM

Any CRM system must be able to create a substantial value addition in the business. It should have a good data quality, effective integration, and an ease of usage in the organization. Mobility is another factor that is quite important these days. Employees want to be productive on the move. And...


June 16, 2017  11:11 PM

Zero Customer Complaints To Improvement Opportunities

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Customer experience management

An organization striving for Zero Customer Complaints ultimately fails to survive. This is how? The sole target of the whole organization becomes to achieve no complaints from the customer. In that journey, they intentionally stop recording customer complaints in order to show their results...


June 16, 2017  10:37 PM

Customer Excellence Culture Doesn’t Happen Overnight

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Customer experience management

Customer Excellence culture is difficult to create in an organization but is not impossible. Though it doesn't happen overnight. But every bit of effort in this direction counts a lot. It demands everybody's involvement in this mission. Unless it flows in the organization's blood and reflects in...


December 29, 2016  11:45 AM

Customer Service Is All About Customer Relationship

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Customer Relationship Management, Customer service

Customer Service is all about your relationship with the customer. It is what you tell the customer about your service or product and what you deliver. Rather it also depends on your post delivery commitments. It is always better to deliver more than what you commit to your customer than committing...


December 24, 2016  9:25 PM

New DNA of Leadership In Project Management and Customer Relations

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Customer Relationship Management, Leadership, Project management

The new DNA of leadership is ideally an entirely a new journey for new age managers. They have a new set of culture and values. In fact, they provide a new definition of character and competence. As a matter of fact, trust is not thrust in their case. It is a point of earning rather than imposing....


August 25, 2016  10:04 AM

Social media ROI – How To Measure Or Leave It In Dark

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
ROI, social media

There is no standard set for measuring Social media ROI. Firstly, it is not run sensibly. Even an organization is not clear who owns this portfolio. The probable candidates are – Marketing, Sales, IT, MIS, or Operations. Why Operations? Just think. Actually, Social Media ROI is a tricky thing....


June 27, 2016  12:18 AM

Social Media Strategy of an Organization

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
social media

Social Media is a wonderful platform to showcase your organization in a digital manner. You need to have a social media strategy for your organization to step in an organized and structured manner in the cumbersome world of social media. The key is to remain simple and straightforward. If you are...


May 28, 2016  11:52 PM

Agile eCommerce Development or Waterfall depends on Risk Appetite

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Agile development, CRM, Ecommerce, Project management, salesforce, Waterfall, Waterfall development

This is the last post in the series of discussion with Shawn. We talk here about advantages to Agile eCommerce development over Waterfall eCommerce development, It all depends on the risk...


May 28, 2016  11:36 PM

Vendor Relationships – Strive for the Best but Plan for the Worst

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
B2B, Digital platform, Ecommerce, SaaS, Vendor management

This is the third post in the series. We are interacting with Shawn Belling on his valuable views on various topics like


May 28, 2016  9:17 PM

eCommerce Project Roadmap Needs A Long-Term Program Plan

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
B2B, b2c, Ecommerce, Project management

This post is in continuation to the previous post. We started a conversation with Shawn Belling, Vice President that will be posted in a series of posts. In this post, Shawn is talking about...


May 28, 2016  10:58 AM

Shawn Belling VP Product Development CloudCraze: An Interview

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Agile, B2B, CRM, Ecommerce, Project management, SaaS, salesforce, Waterfall

Shawn Belling has a Master's certification in Project Management, a Master of Science degree in Project Management, and as a member of the Project Management Institute (PMI) with PMP, ACP and


May 25, 2016  8:54 PM

Digital Strategy has to go Hand in Hand with Business Strategy

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Digital strategy, social media

If you don't have a digital strategy in place, formulate it. If it is there in place, here is a checklist if it is aligned well with your business or not. Having no strategy about the digital arena in today's world is a crime, having a wrong one in place is a suicide. A haphazard strategy is...


May 25, 2016  8:16 PM

Corporate Digital Strategy – Key Pointers You can’t Ignore

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Digital strategy, social media

Businesses need to have a proper corporate digital strategy in place due to an exponential increase of penetration by buyers and consumers on digital platforms. There are businesses who decide strategically not to have a presence at all or a very mild presence on various digital platforms. This is...


February 27, 2016  11:00 AM

Digital Technology and Social Media – Indian Government Takes A Leap

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
digital technology, social media, Technology

Digital Technology and Social Media presence bring a lot of transparency and trust. Indian government's union rail budget 2016 was presented using digital technology and Twitter. The current Indian Government led by Prime Minister Narendra Modi is quite...


January 31, 2016  11:53 PM

Quality as per Peter Drucker Has To Be Customer Driven

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Customer satisfaction, quality, Quality assurance, Quality control

Quality as per Peter Drucker is to have a focused approach. Quality has different angles from different perspectives as per Peter Drucker. It does not matter whether it is a product or service, the quality as per Peter Drucker has to be a top most...


November 8, 2015  11:23 AM

Koenig: A Top International IT Training Indian Company

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Adobe, Apple, Checkpoint, Cisco, Citrix, CompTIA certifications, Corporate culture, EMC, Hadoop, IT training, Microsoft, Microsoft Dynamics, Novell, Oracle, PRINCE2 certification, RedHat, Salesforce.com, SAS, Scrum, VMware certifications, Zend

Koenig Solutions Ltd. is an entirely different world in its own. It's a world of freedom, happiness, results, trust, self-competition and dedication. Serving to a...


October 21, 2015  10:59 PM

@LeadSquared Acquires 300 Customers In CRM Solution #LeadSquared

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
CRM, customer management software, Customer Relationship Management, Lead generation

If I say transparency and simplicity are the key today to sustain in business, it will not be a misnomer. Acquiring more than 300 customers...


August 31, 2015  10:36 PM

Ten Pointers To Prove Digital Media Spending Shoot Up To Double in 2016

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Analytics, digital, Digital media, Facebook, Klout, Online branding, social media, twitter, Video streaming

There are many reasons that the digital media spend will increase by over 100% in 2016. With the great technological advancements in Social Media platforms that too with a high amount of versatility is going to give a thunderous leverage to businesses to mark their presence on digital media -...


May 7, 2015  9:55 PM

@VorexInc Cloud Based Business Solutions On @Samsung_KNOX

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Android mobile, Business applications, CRM, Mobile app, PSA, Service Desk

Vorex Inc. is a pioneer in providing business solutions on the cloud with a smart combination of professional service automation...


May 6, 2015  1:12 AM

@Lattice_Engines And @Leadteq Expand Predictive Analytics Suite Reach

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
CRM Sales, Lead generation, Oracle, Predictive Analytics

Lattice Engines and Leadteq have


April 27, 2015  9:52 PM

Technology Aimed To Serve Global Audience Has Removed All Barriers

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Facebook, Linkedin, social media, twitter

Recently I read a superb article by Tom Goodwin in which he emphasized on a digital transformation of an organization rather than building a strictly formal and...


April 5, 2015  10:55 AM

Build Customer Success Stories, Not Product Success Stories

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Customer engagement, Customer experience management, Customer feedback, Success metrics

Whether it is a product or a service that you are selling to your customers, it all matters most about it when it comes straight out of the mouth of your customer. Quality as such has no meaning how so loud drums you keep on beating on your own. Your product or service is, in a logical sense,...


December 28, 2014  10:16 PM

Zoho CRM: An Overview

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
CRM, SFA

Zoho CRM has been quite popular among SMBs and otherwise companies with a limited budget to deploy one of the best SFA product in...


December 28, 2014  9:41 PM

Tour de Force CRM: An Overview

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
CRM, SFA

Tour de Force CRM came into existence during 2001 and it has never been so far able to touch a revenue of USD 10 million in any year. This is a specific industry...


December 28, 2014  9:20 PM

Swiftpage Saleslogix CRM: An Overview

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
CRM, SalesLogix, SFA

Saleslogix was acquired by Swiftpage around 1.5 years back and since then the focus has increased to aggressively pitch the product on development and planning...


December 28, 2014  8:24 PM

SugarCRM: An Overview

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
CRM, SFA, SugarCRM

[caption width="324" align="alignnone"] Source: Acutedata.com[/caption]2013 can be counted as the best year for Sugar CRM when it came into limelight...


November 30, 2014  6:38 PM

SAP Cloud for Sales: An Overview

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
SAP CRM, SFA

It is the same situation for SAP as is for Oracle. Oracle has two different products to cater to its SFA clients -


November 30, 2014  5:57 PM

Salesforce.com: an Overview of one of the Best CRM Product

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
CRM, Salesforce.com, SFA

Salesforce.com is a leader in CRM market in both aspects - existing customer base and acquiring new...


November 30, 2014  5:04 PM

Sage CRM: an Overview

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
C, CRM, Microsoft Visual Studio, Sage, Sage Software, SFA

Sage CRM, though not very popular, but still has a considerable say when it comes to a strong functionality of SFA. The UI is quite innovative as well is its pricing...


November 29, 2014  11:18 PM

Oracle Siebel CRM: An Overview

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
CRM, OBIEE, Oracle, Oracle Siebel

Oracle Siebel CRM has been brought to backseat so as to promote Oracle Sales Cloud more aggressively by Oracle. Since Siebel is an on premise app whereas Sales...


November 29, 2014  8:22 PM

SAP CRM: An Overview

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
SAP CRM, SFA

One of the biggest advantage SAP CRM has is its easy to do integration with other SAP products deployed in the organization. The flaw of SAP CRM is its longish implementation duration and on-premises model. People are gradually moving from on-premises model to cloud solutions. The fear of data...


November 29, 2014  7:47 PM

Oracle Sales Cloud: An Overview

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Analytics, Business Intelligence, cloud, OBIEE, Oracle, Oracle E-Business Suite, Oracle Siebel, Sales

Oracle Siebel and Oracle CRM on Demand have been sidelines to pay complete focus on Oracle...


November 2, 2014  11:17 AM

Lean B2B: Build Products Businesses Want: Author Interview: Étienne Garbugli

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
B2B, Books, Lean management, Lean strategy

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October 29, 2014  9:41 PM

Mahindra Comviva: Mobility Solutions Catering To Over 130 Mobile Service Providers In 100 Countries and A Billion Users

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
B2B, Enterprise mobility, financial applications, Mobile, Mobile applications, Mobility

Mahindra Comviva, a part of Mahindra Group and a subsidiary of Tech Mahindra, is among the top global placeholders for solutions in mobility. Mobility solutions like content management, finance management, information based entertainment, messaging solutions and mobile data management are its...


October 24, 2014  3:22 PM

NetSuite: An Overview

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Accounting Billing, Cloud ERP, CRM, NetSuite

NetSuite had a substantial growth during 2013 with an overall increase in company revenue to the extent of 35%, i.e. USD 418 million. The main focus of NetSuite stays on financial accounting and...


October 24, 2014  2:59 PM

Microsoft Dynamics CRM Online: An Overview

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
CRM, CRM analytics, Microsoft, Microsoft cloud, Microsoft Dynamics, SharePoint, Windows Azure

Microsoft has moved its full concentration on cloud based solutions and hence any enhancements, or new features being built...


October 24, 2014  2:12 PM

CRMnext: An Overview On Product, Sales And Service

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
CRM

CRMnext has its main focus on sales functionality, taking care of opportunity management, accounts management, pipeline management, forecasting and analytics. CRMnext has a good amount of...


October 24, 2014  1:53 PM

Pivotal CRM Insights

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Cloud ERP, CRM, Microsoft, Pivotal

Pivotal CRM is a Microsoft Certified Customer Relationship Management application sold under the banner of Aptean. Aptean has its headquarters in Atlanta. The product is bundled with sales force automation (SFA) software tools. The app has features of sales for automation, lead management,...


October 24, 2014  9:37 AM

Pivotal CRM: An Insight on its Journey

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Bill Gates, CRM, Microsoft, Pivotal

Pivotal CRM has an interesting history that I would like to share here. There was a new organization named as Pivotal Software that was founded in 1994 by Norm...


May 23, 2014  10:24 PM

Two Excellent Project Management Learning from the Book Saga Of Wealth

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
learning, Project management, Project Manager

Lesson 1: History is made with numbers. If you pay attention to them, you will find the answer to everything you wish. They will teach you the secrets about things and people
For a project manager both numbers and people are crucial and important. Numbers means...


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