Quality Assurance and Project Management

Apr 17 2009   10:03AM GMT

Role of vendor project manager at customer site during implementation stage

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja

The vendor project manager has to work as a consultant to the customer project manager rather than taking the full command at customer site during implementation phase. From vendor side, it is the responsibility of the project manager to highlight the risks (in terms of user’s availability, user’s understanding level, or about the product usage) to his and customer management and a plan to overcome those risks. He also has to ensure that the solution provided is in line with the business needs.

He has to make the customer management totally convinced that it is their product which they have to use in real life scenario and hence they have to be fully confident in that. The vendor management has to be with him all the time for this.

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