Quality Assurance and Project Management

Oct 15 2008   10:34AM GMT

Reasons of Unclear Software Requirements

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja

Broadly there are two main loopholes in case of unclear software requirements – vendor and customer. Unclear Software Requirements could lead to disaster not only for the vendor but for customer also as I stated in my previous blog. To vendor it may cost money, time, reputation, business and at worst the closure of business. To customer it costs time, money, employees trust in its management, management confidence in selecting a vendor and at worst a decision to not to streamline their business in terms of a new software.

The main reasons of unclear software requirements could be:-
(Vendor Part):

  • The vendor representative deputed for studying software requirements is inexperienced in terms of customer business
    The vendor representative’s tenure is too short at customer site to study its business and requirements
    The vendor representative is not curious enough to dig down each process at customer site
    The vendor representative being poor at documentation
    The vendor representative thinks collection of relevant forms and reports is a waste
    The vendor representative keeps more in his mind than documenting (the business rules, processes and requirements)
  • (Customer Part):

  • No clear cut representative(s) identified
    Business clarity is delivered by the person other than actual process owner
    Process owners too occupied
    Process owners depute their subordinates and perceive they will explain the correct picture
    Management before signing the final documents do not vet each process and business rule
    Poor management’s involvement
    Wrong perception that vendor will build a strong software that will meet all their requirements on its own
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