Quality Assurance and Project Management:

April 26th, 2019


April 26, 2019  10:13 PM

Can Technology Turn Sour Customer Experience To Sweet One?

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Automation, customer experience, Technology

This is a real-life example of the world’s largest e-retail enterprise operating in India. My purpose in quoting this example is just to showcase how a small bit of absence of technology can become a big differentiator. Since it is an online store, I just log in my account on my laptop or...

April 26, 2019  9:53 PM

Last Mile Technology Proves To Be The Biggest Differentiator

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Automation, Technology

Digital transformation is a buzzword for many CIOs, CTOs, and CXOs in most of the enterprises. In the name of technology, they might have a lot in place. But, in my opinion, what matters most is the last mile technology that defines your maturity and success. Having SAPs, CRMs, and other enterprise...


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