Quality Assurance and Project Management:

June 16th, 2017


June 16, 2017  11:49 PM

Empty Chair Concept Is A Wonderful Example of Customer Obsession

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Amazon, customer, Wipro

Amazon's Empty Chair Concept is a wonderful example of customer obsession. In every meeting that happens in Amazon one chair is empty and that chair is the chairperson of the meeting. In fact, it is indicative. And it indicates Customer. Hence, in every meeting in Amazon, the customer is of utmost...

June 16, 2017  11:11 PM

Zero Customer Complaints To Improvement Opportunities

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Customer experience management

An organization striving for Zero Customer Complaints ultimately fails to survive. This is how? The sole target of the whole organization becomes to achieve no complaints from the customer. In that journey, they intentionally stop recording customer complaints in order to show their results...


June 16, 2017  10:37 PM

Customer Excellence Culture Doesn’t Happen Overnight

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Customer experience management

Customer Excellence culture is difficult to create in an organization but is not impossible. Though it doesn't happen overnight. But every bit of effort in this direction counts a lot. It demands everybody's involvement in this mission. Unless it flows in the organization's blood and reflects in...


June 16, 2017  9:22 PM

Customer Obsession Is Directly Proportional To Business Growth

Jaideep Khanduja Jaideep Khanduja Profile: Jaideep Khanduja
Customer engagement, Customer feedback

CII Awards for Customer Obsession 2016 was a great insightful event to attend today. Few things are very clear out of it. It has a direct connect with technology, behavior, measure, and translate to evidence. Let me explain how? Without technology, a...


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