Amazon Connect
Profile: Kaitlin Herbert
Amazon Connect is an Amazon Web Services (AWS) public cloud customer contact center service. Continued… Quote of the Day
"Together, Amazon Connect and Lex can benefit call center agents, as...Comments are off for this post.
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5G
Profile: Kaitlin Herbert
Fifth-generation wireless (5G) is the latest iteration of cellular technology, engineered to greatly increase the speed and responsiveness of wireless networks. Continued... Quote of the...
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SD-branch
Profile: Kaitlin Herbert
SD-branch is a single, automated, centrally managed software-centric platform that replaces or supplements an existing branch network architecture. Continued… Quote of the Day
"Applying...
SD-WAN (software-defined WAN)
Profile: Kaitlin Herbert
Software-defined WAN (SD-WAN) is a technology that distributes network traffic across wide area networks (WAN) that uses software-defined networking (SDN) concepts to automatically determine the most effective way to route traffic to and from branch offices and data center sites. Comments are off for this post.
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chatbot
Profile: Kaitlin Herbert
A chatbot (sometimes referred to as a chatterbot) is programming that simulates the conversation or "chatter" of a human being through text or voice interactions. Continued… Quote of the Day
"While...
business continuity and disaster recovery
Profile: Kaitlin Herbert
Business continuity (BC) and disaster recovery (DR) are closely related practices that support an organization's ability to remain operational after an adverse event. Comments are off for this post.
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AI (artificial intelligence) – 2018 Word of the Year
Profile: Kaitlin Herbert
2018 WORD OF THE YEAR Artificial intelligence (AI) is the simulation of human intelligence processes by machines, especially computer systems. Continued… Quote of the...
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cloud disaster recovery
Profile: Kaitlin Herbert
Cloud disaster recovery (cloud DR) is a backup and restore strategy that involves storing and maintaining copies of electronic records in a cloud computing environment as a security measure. Comments are off for this post.
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enterprise DNS
Profile: Kaitlin Herbert
Enterprise DNS is an enterprise-class implementation of the domain name system (DNS) that resolves external and internal queries for large organizations in a centrally managed, scalable, automatable and secure way. Comments are off for this post.
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brand ambassador
Profile: Kaitlin Herbert
A brand ambassador is an advocate of a particular company's products and services. Typically, brand ambassadors are financially compensated for interacting with the public. Continued… Quote of the...
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