Word of the Day: Tech Definitions from WhatIs.com

November 13, 2018  9:03 PM

emotional intelligence (EI)

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

Emotional intelligence (EI) is the area of cognitive ability that facilitates interpersonal behavior. Continued…

Quote of the Day

“A bot may be good enough for customer service interactions, but more personal situations demand a higher level of emotional intelligence and the ability to respond naturally to unexpected prompts.” – Ed Burns

Learning Center
Digital voice assistants seek their place in healthcare
Digital voice assistants are being adopted for consumer use, but have yet to find a solid footing in healthcare. Microsoft and Google are hoping to change that by adding new capabilities to their tools.

Emotional intelligence in the workplace makes a difference
If you want to make an organization agile, master emotional intelligence in the workplace. Companywide change starts with empathy, not the newest tool set or acronym.

AI in healthcare spurs advanced uses such as emotional intelligence
AI in healthcare is spawning advanced applications, such as using data about emotion and socioeconomic conditions to personalize care and post-treatment.

Customer support chatbots set to transform service functions
Customer support chatbots are starting to penetrate customer service teams in enterprises, promising to streamline operations and improve efficiency.

Finding internal data science talent: The right stuff
Fierce competition for data science talent means that CIOs must look internally for people with the right stuff. At the Global Artificial Intelligence Conference in Boston last week, AI experts shared tips on what attributes to look for.

Trending Terms
soft skills
affective computing
Plutchik’s Wheel of Emotions
emotional analytics
ambient intelligence
leadership traits

Quiz Yourself
Although she was not __________________, the CEO soon learned to cultivate the soft skills that made her an effective leader.
a. to the manner born
b. to the manor born

November 12, 2018  6:22 PM

center of excellence (CoE)

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

A center of excellence (CoE) is a team of skilled knowledge workers whose mission is to provide the organization they work for with best practices around a particular area of interest. Continued…

Quote of the Day

“The center of excellence is more than just an idea: It should have well-defined roles, responsibilities, authority and supporting business processes.” – Eric Kimberling

Learning Center
Data literacy training offerings key to BI vendors
Data literacy training, or training on how to understand and use data, is something that both BI vendors Qlik and Tableau agree is important in today’s world.

Artificial intelligence center of excellence emerges as best practice
The dust is not close to settling on how to apply AI in the enterprise. One way for enterprises to formulate an AI strategy is to establish an artificial intelligence center of excellence. But CIOs should be careful to tailor the CoE to the business appetite and need for AI.

Maximize the ROI of ERP projects with an ERP center of excellence
Learn the benefits of establishing an ERP center of excellence from a consultant who helps organizations get the most from their ERP projects.

RPA trends: Adoption at scale calls for governance, change management
The top RPA trends in automation deployment include a need for governance, change management and business-technology cooperation. Find out more in our overview of the recent UiPath Forward robotic process automation event.

RPA tools lead to better customer service: Three case studies
RPA tools promise to automate repetitive, manual tasks to free up workers to focus on bigger and better business goals. Here’s how three companies and their workers fared after deploying robotic process automation.

Trending Terms
big data analytics
operational excellence
Campbell’s Law
key performance indicators
continuous improvement
skunk works project
Six Sigma

Quiz Yourself
An executive can _______ a business intelligence dashboard to get an up-to-the moment snapshot of how some element of the business is performing.
a. use
b. utilize

November 9, 2018  6:14 PM

rugged DevOps

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

Rugged DevOps is an approach to software development that places a priority on ensuring that code is secure at all stages of the software development lifecycle. Continued…

Quote of the Day

“It’s possible to develop code that’s even more secure than before the move to DevOps if you approach DevOps and security properly.” – Johna Till Johnson

Learning Center
Best practices for DevOps compliance and reusability
To get to a compliant model-driven approach, organizations should follow these best practices for DevOps. Your DevOps model should be compliant an reusable in order to scale.

Help ops to begin a DevOps implementation the right way
Everyone knows a successful DevOps implementation can be tricky. Stephen Bigelow outlines how ops pros newly introduced to DevOps should proceed.

The secret to DevOps test automation? Pick your battles
DevOps test automation is perhaps the biggest sticking point in any company engaged on the path. But an Australian-based app maker may have the right idea. Here’s how Airtasker came to understand test automation is not all or nothing and why this will matter to your organization.

DevOps security takes on the dark side of digital transformation
Immature digital transformation efforts expose the global economy to the risk of security breaches, with serious impacts that rival the 2008 financial crisis. Enterprise DevOps security efforts might reduce that risk, but must overcome skills shortages and industry inertia.

DevOps security requires new mindset and tools for visibility, automation
DevOps security has to be as close to continuous as possible. Early DevOpsSec adopters share tips on how to defend the cloud’s continuous improvement model.

Trending Terms
waterfall model
DevOps engineer
continuous software development
pen testing
DevOps 2.0
DevOps as a service

Quiz Yourself
Once the business owner saw the benefits of attending an ______________ improved.
A. Agile retrospective, his participation
B. Agile retrospective his participation

November 8, 2018  6:11 PM

SWOT analysis

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

SWOT analysis (strengths, weaknesses, opportunities and threats analysis) is a brainstorming exercise for helping to identify what internal and external factors will impact the ability of a project, product, place or person to be successful. Continued…

Quote of the Day

“Successful completion of the strategic planning process means the newly implemented strategies must be periodically evaluated and updated as needed.” – Paul Kirvan

Learning Center
Your business continuity process can enhance strategic planning
Learn how activities performed in your business continuity process can foster long-term strategic planning. We note the five areas where a business impact analysis can add value.

What-if business planning simulation at its predictive best
As analytics gets more advanced, the ease with which large-scale what-if planning simulation in business can be implemented is increasing.

Enterprise digital transformation: How CIOs can drive business growth
Stephen Hamrick, vice president of product management for SAP Jam, explains how enterprise digital transformation is changing the role of the CIO in business process development.

CIO playbook for 2018: Leading analysts break down the trends
What’s in the 2018 CIO playbook? Ten leading analysts lay out the top issues: Read what they say about cloud consolidation, networks, API management and more.

CMS analytics arms businesses with a strategic planning edge
CMS analytics helps large enterprises get business value from unstructured data in their networks, delivering content to the people who need it.

Trending Terms
competitive advantage
strategic management
strategic planning
organizational goals
Porter’s Five Forces

Quiz Yourself
Digital transformation is tied to the broader trend of business transformation and takes ______ to take hold.
a. awhile
b. a while

November 7, 2018  6:20 PM

continuous deployment

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

Continuous deployment is a software release strategy in which any code commit that passes automated testing is immediately released into the production environment. Continued…

Quote of the Day

“Continuous deployment skips the operations oversight step in software production. So, automated tools must ensure code success in administrators’ stead — before mistakes go live.” – Adam Bertram

Learning Center
Grow rapidly into a continuous delivery pipeline
For one organization modernizing applications, the logical next step was to update operations as well — first with a continuous delivery pipeline, then eventually full continuous deployment.

Understand continuous delivery and continuous deployment
To the average software user, continuous delivery and continuous deployment mean the same thing. However, there are significant differences you should know.

Deploy patches safely and sanely in a CI/CD workflow
Deploy patches to a CI/CD DevOps workflow without causing disruptions or failures by automating where possible.

Automated continuous deployment tools produce successful code
Continuous deployment tools that employ automation capabilities help ensure that the last phase of the pipeline goes off without a hitch.

What the CI process can and can’t do for software delivery
Critics initially scoffed at some DevOps strategies, including continuous integration. But, today, the CI process is a crucial part of faster app deployment pipelines.

Trending Terms
continuous integration
shift-left testing
continuous delivery
unit testing
configuration management
canary testing
blue/green deployment

Quiz Yourself
Treating testing as a ________ rather than something that should be done continuously throughout software development is a recipe for defective software.
A. phase
B. faze

November 6, 2018  6:17 PM

infrastructure as code

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

Infrastructure as code (IaC) is an approach to software development that treats physical compute, storage and network fabric resources as web services and allows apps to run where they are best suited, based on cost and performance data.

Essentially, IaC negates the need for software engineers to be concerned with the physical location of infrastructure components. Instead, when a software application requests infrastructure to run, available services are located through an automated discovery process and resources are allocated on demand. When an infrastructure resource is no longer required, it is re-appropriated so it can be allocated to another application that needs it.

Examples of IaC tools include AWS CloudFormation, Red Hat Ansible, Chef, Puppet, SaltStack and HashiCorp Terraform. Each of these tools has its own way of defining infrastructure, and each allows an administrator to define a service without having to configure a physical infrastructure. These tools are also able to roll back changes to the code, should an unexpected problem arise when new code is released.

Some IaC tools rely on a domain-specific language (DSL), while others use a standard template format, such as YAML and JSON. When selecting an IaC tool, organizations should consider the target deployment. For example, AWS CloudFormation is designed to provision and manage infrastructure on AWS and works well with other AWS offerings. Alternatively, Chef works with on-premises servers and multiple cloud provider IaC offerings.

IaC can be managed through the same version control and automated testing procedures that developers use to maintain quality assurance (QA) in their continuous integration and continuous delivery (CI/CD) pipelines. As of this writing, there are no agreed-upon standards for implementing IaC and the concept is known by several other names, including composable infrastructure, programmable infrastructure and software-defined infrastructure. Continued…

Quote of the Day

“While IT organizations are catching on to the benefits of infrastructure as code, the majority haven’t achieved compliance automation, despite a swath of available tools for the job.” – Kurt Marko

Learning Center
Compliance automation prevents regulation audit snafus
Make compliance automation part of the move to infrastructure as code. The tools available from Chef, Ansible and other vendors fit the bill.

How infrastructure as code benefits and eases provisioning
With infrastructure as code, organizations can automate provisioning. Among the infrastructure as code benefits is the power for an IT team to use scripts to deploy infrastructure more efficiently and the ability for an organization to avoid vendor lock-in.

Benefits of infrastructure as code range from speed to scaling
IT organizations must learn new skills, and possibly new tools, to reap the benefits of infrastructure as code. The effort pays off with enhanced automation and consistency, among other rewards.

Infrastructure governance keeps systems in compliance
Software-defined cloud infrastructure configurations may drift out of compliance over time. Automated infrastructure governance is always on guard.

Become an infrastructure developer to get code to production faster
The infrastructure developer job role combines skills from software programming with knowledge of the base layers of the IT stack to enable fast, stable code rollouts.

Trending Terms
continuous integration
continuous delivery
declarative programming
configuration management
version control

Quiz Yourself
Successfully _______ a DevOps culture in a data center isn’t easy, but it brings great rewards.
A. adapting
B. adopting

November 2, 2018  6:08 PM

value-based healthcare

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

Value-based healthcare is a business model that seeks to reduce the cost of healthcare services by providing patients with the right care from the right provider at the right time. Continued…

Quote of the Day

“As value-based healthcare becomes more established, payer-provider partnerships can be advantageous because their collaboration can yield a truer view of patient data through the combined use of analytics, strategies, workflows and IT solutions.” – Megan Charles

Learning Center
Payer-provider partnerships spurred by data, value-based care
Payer-provider partnerships are becoming increasingly common in healthcare in response to the transition to value-based care and greater adoption of EHRs. But trust between the organizations must be established first to make the collaboration work.

March to value-based healthcare results in ‘payviders’
As value-based healthcare presses providers and insurance companies to explore options for measuring care quality, some healthcare organizations have opted to create their own health plans — becoming payviders.

Medical group sees the future in value-based healthcare
The Hatfield Medical Group in Arizona is going all out to become a full-time provider of value-based healthcare. But the move takes time — not all payers are on board — and it requires passion and investment in technology and staff.

Can value-based care models cut costs? Yes, they can
Value-based care models have come into their own, according to a new study by Change Healthcare. The cost savings are clear, but the challenges remain.

Hospitals battle duplicate medical records with technology
As the healthcare industry edges toward value-based care, duplicate medical records are not only a burr in the side of health IT professionals, but they also raise questions about the quality of patient care. Learn what to do when patient information doesn’t match up.

Trending Terms
Centers for Medicare & Medicaid Services
accountable care organization
population health management
patient engagement

Quiz Yourself
The FDA reclassified sutures as Class II medical devices in the early ______.
A. 1990’s
B. 1990s

November 1, 2018  8:18 PM

cloud automation

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

Cloud automation is a broad term that refers to the processes and tools an organization uses to reduce the manual efforts associated with provisioning and managing cloud computing workloads. Continued…

Quote of the Day

“Together, cloud automation and orchestration provide more consistent and predicable workflows, something that’s especially important in hybrid environments.” – Kathleen Casey

Learning Center
Here’s what it takes to become a cloud automation engineer
Interested in becoming a cloud automation engineer? The IT role often requires years of experience in both development and operations, using a wide range of tools and platforms. Review the requirements and skill sets that prospective employers look for in a candidate.

Brush up your cloud automation and orchestration skills
Cloud automation and orchestration are critical technologies that save IT shops time and money. Use these five tips to implement them correctly.

Automation poses risk and reward for cloud operations teams
Enterprises increasingly automate cloud computing tasks, such as disaster recovery and resource management. While this shift might worry some IT staff, there are ways cloud operations teams can maintain relevancy.

Embrace automation in a hybrid cloud deployment: Free chapter
A hybrid cloud deployment introduces a lot of IT complexity — but automation, when properly implemented, helps simplify management. Use this free chapter from The Evolution of Cloud Computing by Clive Longbottom to keep your hybrid environment running smoothly.

Compare two types of cloud automation and orchestration tools
Cloud automation and orchestration get complicated, especially with multiple platforms in play. Assess whether native or third-party tools meet your needs.

Trending Terms
cloud orchestration
infrastructure as code
application portfolio management
IT automation

Quiz Yourself
Brokers must work closely with cloud providers, while also _________ their services to appeal to customers.
A. distinguishing
B. differentiating

October 31, 2018  8:14 PM

BeeMe (MIT Media Lab)

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

BeeMe is a web-based social experiment that will be hosted by the Massachusetts Institute of Technology Media Lab at 11pm on October 31, 2018. Continued…

Quote of the Day

“Crowdsourcing relies on the principle that many brains are better than one and, when brought together, can innovate or problem-solve far more effectively than when people work and brainstorm on their own.” – Lauren Horwitz

Learning Center
Humans and AI tools go hand in hand in analytics applications
Organizations are pairing up humans and AI tools in analytics applications in an effort to ensure that the output of machine learning algorithms and other forms of artificial intelligence is accurate and relevant.

Robot social engineering works because people personify robots
Robot social engineering could be a viable attack vector in the future, according to Brittany ‘Straithe’ Postnikoff, both because of the various social abilities that robots can use and because robot manufacturers don’t focus on security.

Crowdsourcing gets street cred with cognitive computing software
Cognitive computing software is starting to have a real-world impact on enterprise processes and is fueling innovation in approaches like crowdsourcing.

Can crowdsourcing ideas boost customer experience?
Crowdsourcing ideas and product innovation have become more than just novel experiments in several industries.

AI chatbots can provide business value when used wisely
Businesses find value in AI chatbots when humans remain on the customer support team to provide empathy and address complex issues.

Trending Terms
first-person view
deep learning
social computing

Quiz Yourself
Some people join social networking sites but don’t ________ them often.
a. frequent
b. visit

October 30, 2018  7:59 PM

Red Hat

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

Red Hat is a software company that assembles open source components for the Linux operating system and related programs into distribution packages that can easily be ordered and implemented. Continued…

Quote of the Day

“IBM and Red Hat plan to build a raft of complementary open source products to capture a huge hunk of the hybrid cloud market, but not offend their respective partners.” – Ed Scannell

Learning Center
IBM acquires Red Hat in $34bn hybrid cloud push
IBM and Red Hat senior leadership teams confirm imminent merger, which they claim will help accelerate migration of enterprise workloads to the hybrid cloud.

IBM, Red Hat customers should watch acquisition closely
Red Hat customers should expect the company to remain autonomous after IBM completes its landmark $34 billion deal, analysts say.

IBM-Red Hat juggernaut targets hybrid clouds
The proposed IBM-Red Hat combination aims to use each other’s strengths in open source technologies to establish a beachhead in the hybrid cloud market. But the companies must sort out overlaps with each other’s offerings and partnerships with competitors.

Ansible roadmap steers toward network, security via integrations
Ansible packed its roadmap with developments largely aimed at networking and security specialists who need to speak the same automation language as infrastructure and application teams.

Your Red Hat Hyperconverged Infrastructure questions answered
The Red Hat Hyperconverged Infrastructure platform hit the market almost exactly one year ago. The company combined existing open source software offerings already in its portfolio into a suite for organizations looking for a DIY HCI system that can be deployed on existing hardware.

Trending Terms
open source storage
Red Hat OpenStack Platform
Red Hat Satellite

Quiz Yourself
In a hybrid cloud, sensitive data and computing resources may be maintained in two _________ environments.
A. separate
B. seperate

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