Word of the Day: Tech Definitions from WhatIs.com

December 10, 2018  7:26 PM

Ada Lovelace (Augusta Ada King)

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

Augusta Ada King, Countess of Lovelace, was an English mathematician who is credited with being the first computer programmer. Continued…

Quote of the Day

“The Analytical Engine weaves algebraic patterns, just as the Jacquard loom weaves flowers and leaves.” – Ada, Countess of Lovelace

Learning Center
Serverless platforms limit programming language options
There are various serverless platforms available in public cloud, but their support for programming languages tends to be limited. Keep these three best practices in mind as you evaluate your options.

Awakening the potential of IoT with programming languages
To achieve the full benefits of an IoT deployment, says Karina Popova, using a programming language for embedded development and a programming language for web server development is critical.

Quiz time: Popular programming language list shows changes at the top
Test yourself to see if you know which popular programming language sits atop the tech world. Hint: It’s not the same one as a year ago.

Test your knowledge of mobile app programming languages
Developers can choose from a variety of mobile app programming languages to build their apps. But it can be tricky to know which programming language to use and when. Developers can put their knowledge to the test with this quiz.

Ada Lovelace Day – raising awareness of women’s achievements in IT
With a programming language named after her, the influence of the world’s first computer programmer, Ada Lovelace, has spread much farther than her fame.

Trending Terms
Charles Babbage
embedded systems programming
Difference Engine
Analytical Engine

Quiz Yourself
Leet is a simple kind of code that humans can read, ______ with some difficulty.
A. all be it
B. albeit

December 7, 2018  7:23 PM

IT incident management

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

IT incident management is an area of IT service management (ITSM) in which the information technology team seeks to return a software application or network service to normal operations as quickly as possible after an unexpected event. Continued…

Quote of the Day

“Automated incident management systems should understand the interactions between the different aspects of a modern platform to comprehend where a problem really resides, not just where the problem’s effects are felt.” – Clive Longbottom

Learning Center
Create an IT support process to take on any outage
Take time to learn the steps of an IT support process, which tools to use and how to make fixes that improve stability. Don’t wait until an outage on a critical application to pick up these skills.

5 tips to improve ITSM SLAs in IT shops with multiple service providers
Developing ITSM SLAs that work with multiple service providers is a complex puzzle to solve. As Pace Harmon’s David Clifford explains, success depends upon keeping the perspective of the business uppermost in mind.

Use IT help desk tools to track, resolve and prevent IT incidents
IT help desk tools can benefit organizations of any size because they can reduce the time it takes to resolve issues, cut costs and prevent reoccurring problems through data collection and reporting.

Find the ideal incident management automation tool or tools
No more waiting and wondering how a support team’s actions changed the platform or if they really fixed the problem. IT teams have several incident management automation tools to monitor and fix software.

Words to go: Incident management KPI categories
IT incident response is more art than science, but you can assign hard numbers to some metrics. Pick from this incident management KPI list to establish baselines, and judge where the support team needs to improve.

Trending Terms
problem management
mean time to detect
root cause analysis
incident management plan

Quiz Yourself
Digital transformation is tied to the broader trend of business transformation and takes ______ to take hold.
a. awhile
b. a while

December 6, 2018  7:37 PM

citizen development

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

Citizen development is a low code approach to software development that allows people to create software programs without needing to know anything about programming languages or how to write code. Continued…

Quote of the Day

“Low-code development platforms provide opportunities to citizen developers, and that alone can initiate friction between citizen developers and experienced developers.” – Erica Mixon

Learning Center
Low-code development platforms bring speed, friction
Low-code development platforms such as OutSystems can increase the speed of the mobile app dev process. But they also introduce the concept of citizen development, which can come at a cost.

Pros and cons of a low-code platform for mobile
A low-code platform is like a double-edged sword; it makes mobile app development easy — but it also makes development accessible to non-developers. Explore the advantages and challenges of this emerging development trend.

Why the citizen developer trend is bugging infosec teams
The citizen developer is leveraging automated development tools to build applications, but it may be introducing security risks, as well.Low-code platforms are more useful than you think

Low-code platforms are more useful than you think
Low-code platforms enable both professional developers and non-programmers to build applications without having to do any coding. However, many developers avoid using them because of perceived (or in some cases, actual) limitations.

Open source low-code platforms extend app dev capabilities
Low-code platforms are attractive to enterprises because of the limited amount of developer expertise necessary to create an app. While there are propriety products available, open source offerings, such as Skyve, VisionX and Rintagi, can save users from vendor lock-in.

Trending Terms
low-code/no-code development platform
iterative development
development environment
build your own app
integrated development environment

Quiz Yourself
It’s typically difficult to _______ programmers to document their code, even though it makes it easier to work with in the future.
a. convince
b. persuade

December 5, 2018  7:17 PM

AI code of ethics

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

An AI code of ethics, also called an AI value platform, is a policy statement that formally defines the role of artificial intelligence as it applies to the continued development of the human race. Continued…

Quote of the Day

“Diversity brings about different ways of thinking, different ethics and different mindsets. Together, this creates more diverse and less biased AI systems.” – Kathleen Walch

Learning Center
Why AI for social good is a thing
The research of CMU’s Fei Fang lives at the intersection of AI for social good and multi agent systems. She explains why this area of AI is important and what CIOs can glean from it in the final installment of ‘Schooled in AI.’

Approaches for embedding human ethics in AI systems
Embedding ethics in AI systems is not a high priority for CIOs aiming to harness the power of machine intelligence. That’s a mistake, said Darin Stewart at this week’s Gartner Catalyst event. IT needs to ensure that AI systems reflect corporate and community values.

How to keep your implementation of AI free from algorithm bias
Keeping your implementation of AI free of algorithm bias can be a challenge, but data quality and model transparency are good places to start, says one Accenture consultant.

AI for finance adoption affected by legal, ethical issues
Read why using AI for finance processes could be held back by ethical and legal issues that will require people to supervise AI tools.

IBM’s Rossi on AI ethics: ‘Start small and widen the scope’
The rapid evolution of AI systems is prompting calls for a code of AI ethics. But how to make a moral machine is far from settled science.

Trending Terms
social contract
machine behavior
Three Laws of Robotics
AI governance
intelligent agent

Quiz Yourself
Before I invest time and money in a certification for mechatronics, I want to seek ______ from someone at the Robotic Industries Association (RIA).
a. counsel
b. council

December 4, 2018  7:20 PM

Fast Healthcare Interoperability Resources (FHIR)

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

Fast Healthcare Interoperability Resources (FHIR) is a web-based standard for sharing, integrating and retrieving clinical health data and other electronic health information. Continued…

Quote of the Day

“It’s true that using FHIR doesn’t mean interoperability. It doesn’t mean there is a flaw in the standard itself. But if you are going to get to true interoperability, you have to add further clarification and constraint on exactly how to use FHIR in a particular situation.” – Stan Huff

Learning Center
Why the FHIR standard may not get us to interoperability
The FHIR standard was supposed to be the glue that brought EHRs together and interoperability to healthcare data. But with little industry buy-in, challenges with semantic agreement and the absence of a business case, the future looks bleak for the API’s intended use.

Tech giants support FHIR standard. Will that make a difference?
Six major technology companies have signed a joint statement in support of healthcare interoperability efforts, including the FHIR standard. It’s early days, but opinions are split on how much this will help.

Questions about the FHIR standard? We have expert answers
Debate over healthcare interoperability rages on, and experts are working to promote the FHIR standard API to help solve the problems. During the 2018 AMIA Conference, a group of clinicians attended a FHIR ‘bootcamp’ that even included some programming. Here are the key takeaways from the meeting.

Why healthcare APIs will save lives, money and time
APIs, an open source approach and a passion for interoperability are the keys to healthcare’s digital future. Intermountain’s Stan Huff talks about what is at stake and how to begin using healthcare APIs.

A new breed of interoperable EHR apps is coming, but slowly
The idea of interoperable EHR apps that can run on any electronic medical records system has been a sort of Holy Grail for the healthcare industry, and now it’s starting to happen. More work has to be done, particularly around standards, but early efforts appear promising.

Trending Terms
electronic health record
health information exchange
Clinical Document Architecture

Quiz Yourself
The concept of electronic health records ______ interoperability.
a. implies
b. imply

December 3, 2018  7:23 PM

synthetic monitoring

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

Synthetic monitoring is the use of software to simulate user interaction with a given system. Continued…

Quote of the Day

“Development teams who want to do synthetic monitoring have to make some decisions regarding staffing and tooling.” – Justin Rohrman

Learning Center
Use these shift-right methods to test code in production
From synthetic accounts to feature flags and rolling deployments, it’s no longer improper to test code in production. But be mindful of the potential security risks and deployment challenges.

How to get started with synthetic monitoring
Get a better understanding of monitoring tools, specifically why synthetic monitoring can improve an end-user experience.

Why testing in production is going to be the next big thing
Manual testers used to think their jobs stopped at app release. Not anymore. Expert Gerie Owen explains why testing in production is vital today.

Nine end-user experience monitoring tools to know
End-user experience monitoring tools can help IT shops pinpoint and resolve problems faster. Find out how to navigate the cluttered market.

UX design exerts greater impact on application development
Designing for quality user experience and testing results is a complicated process for designers, testers, UX design experts and the business side.

Trending Terms
application performance monitoring
smoke testing
continuous delivery
canary testing
end-to-end testing
automated test equipment

Quiz Yourself
The purpose of regression testing is to ______ that the software continues to function as expected under specific conditions.
a. ensure
b. assure

November 30, 2018  7:08 PM

OSI model (Open Systems Interconnection)

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

OSI (Open Systems Interconnection) is a reference model for how applications communicate over a network. Continued…

Quote of the Day

“The Open Systems Interconnection (OSI) model describes how the different software and hardware components involved in a network communication should divide their labor and otherwise interact.” – John Burke

Learning Center
What is the difference between TCP/IP model and OSI model?
Our expert explains the difference between the OSI model vs. the TCP/IP model, and breaks down how the layers of the models relate to each other in terms of network communications.

How security, compliance standards prevent OSI layer vulnerabilities
To establish the best network cybersecurity, organizations should focus on creating a security and compliance framework for each OSI model. Read this tip to learn more about OSI layer vulnerabilities and the strategies to mitigate them.

Guide to identifying and preventing OSI model security risks: Layers 4 to 7
Organizations establishing network cybersecurity should focus on creating a framework to offset vulnerabilities in each layer of the Open Systems Interconnection. Read part two of this tip to learn more strategies to offset OSI model security risks in layers 4 to 7.

Layer 3 switches explained
Layer 3 switches are explained in this tip, including the difference between a switch, a router and a Layer 3 switch.

A comprehensive review of network performance monitors
Network performance monitors are crucial to today’s data centers. In this buyer’s guide, expert Andrew Froehlich takes a look at the systems that keep modern networks going.

Trending Terms
layer 3

Quiz Yourself
Inefficient use of bandwidth is the _____ of the network administrator’s existence.
a. bane
b. bain

November 29, 2018  7:03 PM

immutable infrastructure

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

Immutable infrastructure is an approach to virtual resource management in which a component is built, tested and deployed once and discarded if it needs to be changed. Continued…

Quote of the Day

“For immutable infrastructure, the mental turn involves pairing infrastructure abstraction layers such as VMs and containers with time-tested software build automation concepts to realize the ideal of infrastructure as code.” – Kurt Marko

Learning Center
Is read-only mode a viable approach to container hardening?
IT security is paramount for enterprises, and containers bring up interesting security concerns because they share a common OS. What methods are available for container hardening?

Identify mutable and immutable infrastructures in action
There can be a wealth of benefits to both mutable and immutable infrastructure models, which means there’s a wide range of scenarios in which one is preferable to the other. Take this quiz to find out which IT approach matches up to which model.

Immutable infrastructure takes build automation to the systems level
Build automation is nothing new in the software space, but combine it with DevOps and cloud abstraction, and you’ve got immutable infrastructure.

Serverless infrastructure calls for updated IT ops expertise
Enterprises will need IT ops pros with systems engineering expertise to bring serverless infrastructure for complex apps to maturity.

Come to grips with immutable infrastructure in production
As immutable infrastructure becomes a goal for app development, IT teams must embrace it. Get a grasp on key steps and missteps in this app operations method.

Trending Terms
golden image
configuration drift
patch management
cloud orchestrator
IT automation
app containerization
composable infrastructure

Quiz Yourself
In information technology, an ___________ specifies the overall structure, logical components, and the logical interrelationships of an information system.
a. architecture
b. infrastructure

November 28, 2018  7:14 PM

sales force automation (SFA)

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

Sales force automation (SFA) software is programming that streamlines the collection, analysis and distribution of data in a sales pipeline. Continued…

Quote of the Day

“Sales force automation (SFA) handles the basics of sales execution programs, like managing accounts, deals, forecasts, sales activity recording and lead management.” – Bridget Botelho

Learning Center
Zendesk CRM moves beyond customer service into CX
Signaling a substantial transition from exclusively customer service, Zendesk CRM is the customer service vendor’s answer to users’ demand for a CX suite that extends to third-party tools.

AI sales technology trends for 2019 and beyond
Learn how emerging AI automation in sales technology will take the guesswork out of processes by using customer data to prescribe next best actions, qualify leads and make reliable sales forecasts.

How to pick the right mobile sales force automation app
Companies shouldn’t rush into buying mobile sales force automation apps, but rather base the purchase on how teams really work — and on business goals.

Smart contracts on blockchain the next wave of CRM automation
Smart contracts on blockchain are an emerging option for the automation of goods and services delivery as companies seek to reduce paperwork and manual processes.

This is the year CRM AI remakes sales automation
The hype behind CRM AI for improving sales automation has been very noisy. Next year will be the payoff, as AI-driven processes become part of everyday workflows.

Trending Terms
marketing automation
sales enablement
sales lead
sales pipeline
customer experience management

Quiz Yourself
The question on everyone’s _____ is how to improve customer experience and cut costs at the same time.
a. minds
b. mind

November 27, 2018  5:50 PM

data stewardship

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

Data stewardship is the management and oversight of an organization’s data assets to help provide business users with high-quality data that is easily accessible in a consistent manner. Continued…

Quote of the Day

“To a large degree, the success of a data governance strategy depends on the success of its associated data stewardship efforts.” – David Loshin

Learning Center
What steps are key to building a data catalog?
An enterprise data catalog can be an effective tool in data and metadata management — and both IT and the business should play a role in its creation. Get expert tips for building a data catalog.

Watson’s Law: IBM preaches data stewardship as A.I. advances
IBM chairman and CEO Ginni Rometty discussed Watson’s Law and the importance of data stewardship and security at the company’s Think conference.

How data lineage tools boost data governance policies
Data lineage tools can help enterprises bridge the gap between defining data governance policies and executing them. Learn how organizations can use these tools to track how and when changes are made to data, as well as how data lineage affects root cause analysis and impact analysis processes.

Kaiser’s data governance model leans heavily on data stewards
Kaiser Permanente’s chief data governance officer discusses how he manages the data stewards who underpin the health system’s data governance model.

Quiz: Improving your data governance and data stewardship program
Test your knowledge of what is needed for a successful data governance and data stewardship program with this brief quiz.

Trending Terms
data governance
data life cycle management
extract, transform, load
data profiling
business-IT alignment
data-driven decision management

Quiz Yourself
Data management is a broad area of study that ___________ many more specialized fields.
a. comprises
b. is comprised of

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