Word of the Day: Tech Definitions from WhatIs.com

January 6, 2017  11:16 PM

two-factor authentication (2FA)

Margaret Rouse Margaret Rouse Profile: Margaret Rouse
2FA, Authentication

Two-factor authentication (2FA) is a security process in which the user provides two authentication factors to verify they are who they say they are. 2FA can be contrasted with single-factor authentication (SFA), a security process in which the user provides only one factor — typically a password. Continued…

Quote of the Day

“Two-factor authentication may not be perfect, but nothing is with security, and it is certainly more secure than any single-form factor method, including biometrics.” – Craig Mathias

Learning Center
How can two-factor authentication systems be used effectively?
SMS is no longer considered secure for use in two-factor authentication systems. Find out what true two-factor authentication is and how to implement it.

What’s the difference between two-step verification and 2FA?
Two-step verification and two-factor authentication are often confused with one another. Find out if there are any real differences between the two.

Why mobile two-factor authentication is better than biometrics
By adding a second criterion to device access, mobile two-factor authentication makes it much more difficult for hackers to access users’ devices.

Take control of virtual desktop access with two-factor authentication
To grant users virtual desktop access, VDI shops need more than passwords. Two-factor authentication can prevent unwanted access to virtual desktops.

Related Terms
authentication factor
multifactor token
single-factor authentication
multifactor authentication
knowledge factor

Related Tags
Two-factor and multifactor authentication strategies
Web authentication and access control

January 5, 2017  6:26 PM

Puppet (Puppet Labs)

Margaret Rouse Margaret Rouse Profile: Margaret Rouse
Configuration management, Puppet, Puppet Labs

Puppet is an open source systems management tool for centralizing and automating configuration management. Configuration management is the detailed recording and updating of information that describes an enterprise’s hardware and software. Continued…

Quote of the Day

“As Puppet is seen as a relatively easy tool to learn, it can be used by and benefit organizations of all sizes.” – Clive Longbottom

Learning Center
Look inside an advanced Puppet tutorial
This Puppet tutorial, ‘Extending Puppet’, helps sys admins use the configuration management tool to manage and customize IT infrastructures.

Puppet configuration management tool enables DevOps culture
The Puppet configuration management tool is giving development and production IT at one company ways to work together and move faster.

Why you need and how to use IT configuration management
IT configuration management is critical for organizations today. With rapid change being the new norm, learn how this process can benefit your organization.

Select the best configuration management tools for your company
Configuration management tools are essential for monitoring a modern IT infrastructure. Learn what CM offerings will suit your company best.

Puppet automation shows value in enterprise container management
Puppet automation isn’t just relevant in an enterprise container management environment, it’s essential, argue industry experts.

Related Terms
configuration management
policy-based management

Related Tags
Configuration management and DevOps
Real-time performance monitoring and management

January 4, 2017  8:44 PM

channel partner

Margaret Rouse Margaret Rouse Profile: Margaret Rouse
Channel partners, OEM, VARs

A channel partner is a person or organization that provides services or sells products on behalf of a software or hardware vendor. Continued…

Quote of the Day

“Looking ahead, partners should focus on four generic technology areas that go ‘hand in hand’ — cloud computing, mobility, security and collaboration.” – Anurag Agrawal

Learning Center
The Trump economy: IT channel weighs business opportunities for 2017
The 2017 Trump economy: IT channel experts consider the impact of changes to taxes, regulations, offshore outsourcing, Brexit and more.

Quiz: The latest on IT channel partner programs
IT channel partner programs, cloud computing trends and emerging technology take center stage in this month’s news quiz.

Channel business model: Transition time for IT partners
Channel business model makeover: Partner firms may need to shake up their approach to the market in order to remain viable over the long haul.

Cloud distributor model makes channel partner inroads
Cloud distributor firms are finding business among channel partner companies that need help breaking into the cloud services market.

IT RFP: How to influence the bid as a channel partner
IT RFP doesn’t have to spell disaster. Channel partners can work to influence bids early on to improve their chances of winning the deal.

Related Terms
management service provider
lead generation
request for proposal

Related Tags
Technology vendors/OEMs
Channel business management strategies

January 3, 2017  9:12 PM

key performance indicator (KPI)

Margaret Rouse Margaret Rouse Profile: Margaret Rouse
key performance indicators, Metrics

A key performance indicator (KPI) is a business metric for evaluating factors that are crucial to the success of an organization. The purpose of using KPIs is to focus attention on the tasks and processes that management has determined are most important for making progress towards declared goals and targets. Continued…

Quote of the Day

“IT KPIs typically fall into three categories: service delivery effectiveness, service or performance efficiency and agility (responding to change).” – Stephen J. Bigelow

Learning Center
My manager wants quality as a KPI measurement — help!
When the boss wants quality as a KPI measurement, you don’t have many options. Expert Matt Heusser walks you through the process.

Why are cybersecurity KPIs important for enterprises to determine?
Cybersecurity KPIs are a measurable way to reach security goals in an enterprise. Here’s how a KPI for security can benefit an infosec program.

Checklist of IT KPIs for responsive data center ops
KPI metrics gauge if a business is meeting, exceeding or falling below certain defined goals. These IT KPIs deal with service level, responsiveness and efficiency in the data center.

Finding KPIs that matter to the business
Identifying KPIs that matter to the business is as much art as science. A panel of CFOs at the recent MIT Sloan CFO Summit explain.

Growth best practices and key performance indicators for IT solution providers
The Taylor Business Group’s Larry Schulze outlines key performance indicators for IT solution providers, including optimal cost and profitability percentages.

Related Terms
business intelligence
performance scorecard
service-level management

Related Tags
CRM analytics and business intelligence
Business intelligence dashboards and performance scorecards

December 21, 2016  10:11 PM


Margaret Rouse Margaret Rouse Profile: Margaret Rouse
drone, Geofencing, geolocation

This definition is one of Top 10 Terms to watch in 2017!

Geo-fencing (geofencing) is a feature in a software program that uses the global positioning system (GPS) or radio frequency identification (RFID) to define geographical boundaries. Continued…

Quote of the Day

“Apps on location-aware devices can make use of geofences to trigger different types of actions as the user enters or exits a geofenced location.” – Michael Cobb

Learning Center
Location of things: Why location matters in IoT
An emerging IoT subcategory known as the ‘location of things’ is becoming an organizing principle for anything connecting to the Internet.

With safety and surveillance under its belt, video tackles insight
Your organization’s most underutilized sensor is moving to the frontline in an IoT-enabled world. Get ready for video, the next big insight creator.

Asset tracking: What products and services can trace device location?
Asset-tracking products and services can give you the precise location data of devices in and out of workplaces. Find out what options are available.

Drones – taking off or staying grounded?
While excitement grows in anticipation of potential mass adoption of drones, the industry has to overcome hurdles in the form of regulation.

How can geofencing improve an enterprise security strategy?
Expert Michael Cobb explains the pros and cons of geofencing and discusses whether one should be an integral part of an enterprise security strategy.

Related Terms
location-based service
location intelligence

Related Tags
Network design
IoT wireless

December 16, 2016  10:43 PM

persistent storage

Margaret Rouse Margaret Rouse Profile: Margaret Rouse
Container, Docker, Object storage

Persistent storage is any data storage device that retains data after power to that device is shut off. It is also sometimes referred to as non-volatile storage. Continued…

Quote of the Day

“People realized that containers didn’t just have to last for seconds or minutes, but could last for hours or days because that’s the way people tend to work and they need persistent storage for that.” – Chris Evans

Learning Center
NexentaEdge DevOps goes gratis for Docker persistent storage
Nexenta Systems touts a free ‘container-converged’ Docker persistent storage platform to help development teams get started with containers.

Persistent storage for containers: What developers need to know
Is it possible to achieve persistent storage for containers? Yes, but it’s not automatic. Chris Tozzi explains what developers can do.

Docker persistent storage is the next frontier in containerization
Docker persistent storage is now available through partner plug-ins to help IT shops tackle the ‘scary part’ of containerizing traditional applications.

Docker storage: how to get persistent storage in Docker
Docker, by default, doesn’t come with persistent storage, which presents an issue to some workloads customers that want to run in containers – however, there are ways to achieve persistent storage.

Planning for storage volume in the containerized world
Storage volume plugins such as Flocker bridge the gap between container technology and enterprise data storage requirements.

Related Terms
nonvolatile storage
hard disk drive
solid-state drive
object storage

Related Tags
Data center storage
Storage and virtualization

December 15, 2016  5:41 PM

customer experience management

Margaret Rouse Margaret Rouse Profile: Margaret Rouse
CRM, Customer experience management

Customer experience management (CEM or CXM) is the collection of processes a company uses to track, oversee and organize every interaction between a customer and the organization throughout the customer lifecycle. Continued…

Quote of the Day

“We will see CEM become more integrated with the overall running of the business, and not seen as a standalone or ‘additional’ thing that is layered on top of the companies’ core business.” – Bruce Temkin

Learning Center
Customer experience trends: Why predictive analytics failed and more
Customer experience trends include a better understanding of customers and more deft use of predictive analytics, according to Bluewolf co-founder Eric Berridge.

Making CRM part of your customer engagement strategy
Brent Leary examines the features and functions of CRM software and how organizations are using this software as part of their customer engagement strategy.

Guide to customer experience management best practices, technologies
Learn why customer experience management (CEM) is growing. Read about technologies, strategies and customer experience management best practices that businesses are applying to their CEM.

Cross-channel communication CEM support: A work in progress
Find out how cross-channel support allows customers to seamlessly communicate with companies. Learn why cross-channel communication is integral to a successful customer experience management (CEM) plan.

Customer experience management technologies shape business strategies
With technology rapidly changing, companies want the latest innovations that mesh with their customer experience management strategies. But it also takes the right employees to make CEM work, industry observers say.

Related Terms
customer life cycle
emotional analytics
customer engagement
knowledge management
customer journey map

Related Tags
CEM strategy
Customer experience management

December 14, 2016  9:14 PM

structured content

Margaret Rouse Margaret Rouse Profile: Margaret Rouse
API, Content Management Systems, Metadata

Structured content is a modular approach to managing digital content that uses metadata tags and automation to publish content from a single source to multiple distribution channels. Continued…

Quote of the Day

“Structured content increases the reach and ROI of an organization’s content, while generating time savings and cost reductions. While some systems force content to be trapped within an interface, structured content helps set content free, enabling it to appear on a website, portal, app or Internet of Things (IoT) device.” – Dennis Shiao

Learning Center
Challenges of combining structured and unstructured data
Business intelligence tools can assist decision making, but optimal results require merging structured and unstructured data. Master data and improved metadata can do the job.

Content intelligence: Content management meets business intelligence
Analyst Gerry Brown explains ‘content intelligence’ — a combination of business intelligence software and content management that helps companies leverage unstructured data.

How contextual awareness changes content delivery
Contextual awareness in hardware and applications has quickly caught on with apps such as Waze, but companies have yet to harness its potential.

Is it too soon for unstructured data governance?
Organizations struggling to define unstructured data next need to find approaches that work for unstructured data governance, expert Anne Marie Smith tells SearchDataManagement.

How to develop big data consulting services
Experts offer advice around developing big data consulting services, including building use cases, preparing staff, standing out among competitors and uncovering opportunities.

Related Terms
application program interface
content management system
intelligent content

Related Tags
Business intelligence software
ECM workflow

December 13, 2016  9:25 PM

fail fast

Margaret Rouse Margaret Rouse Profile: Margaret Rouse
Fail fast, HRM, Project management

Fail fast is a philosophy that values extensive testing and incremental development to determine whether an idea has value. An important goal of the philosophy is to cut losses when testing reveals something isn’t working and quickly try something else, a concept known as pivoting. Continued…

Quote of the Day

“Agile analytics with ‘fail fast’ capabilities is something we’ve been touting for ages – use a sip of data and an agreed probability of desired outcome score, and then analyze the small amount of data to see whether it deviates significantly from that probability.” – Clive Longbottom

Learning Center
Pentaho 7.0 drives Agile ‘fail fast’ analytics capabilities
Open source business analytics company Pentaho (now a Hitachi Group Company of course) has just reached software version 7.0 with its self-named platform. The new software addresses data preparation pain points in particular.

Failing fast: A lesson in semantics
‘Failing fast’ may work for Silicon Valley startups, but it’s a concept that can fail fast at government agencies and established companies.

Pixar president on why building a ‘fail fast’ culture is hard
‘Fail fast’ is easier said than done. Ed Catmull, president of Pixar and Walt Disney Animation Studios, explains why: The Data Mill reports.

To ‘fail fast,’ CIOs need to think strategically from the get-go
A chief innovation officer explains the benefits of failing fast in this SearchCIO video interview.

Is fail fast the next trend in app development?
The integration outlook for 2015 says developers should use Agile development methodology and fail fast with mobile apps, make changes, then redeploy.

Related Terms
project management
new product development
agile software development

Related Tags
IT project management and portfolio management
Enterprise application development, DevOps and software agility

December 12, 2016  9:53 PM

smart data

Margaret Rouse Margaret Rouse Profile: Margaret Rouse
Edge computing

Smart data is digital information that is formatted so it can be acted upon at the collection point before being sent to a downstream analytics platform for further data consolidation and analytics. The term smart data is often associated with the Internet of Things (IoT) and the data that smart sensors embedded in physical objects produce. Continued…

Quote of the Day

“Take the example of smart hats used on factory floors, for example. If the smart hat detects a carbon monoxide level exception, it vibrates and alerts the person wearing the hat before relaying the data to a central system.” – Arjuna Chala

Learning Center
Plan carefully for IoT edge analytics to avoid network stress
Edge analytics can ease the load on internet of things networks — but plan carefully in concert with the business side, advises consultant David A. Teich.

Mobile edge computing promises wide variety of uses
With lower latency and increased reliability, mobile edge computing stands to benefit networking trends like NFV, IoT and 5G.

IoT and the case for intelligence at the edge
As IoT data grows, our challenge is to develop systems that capture and process data fast, efficiently and at the point where it can have maximum impact. Intelligence at the edge can help.

Edge computing lets IoT systems tap into cloud efficiency
Enterprises adopt edge computing to help IoT systems take advantage of the cloud’s cost efficiency, while still maintaining high response times.

Edge computing becomes ‘Wild West’ of IT world
Amid a varied landscape, edge computing offers potential for growth, but at what cost? Security, performance and bandwidth are all important considerations.

Related Terms
edge computing
smart sensor
driverless car

Related Tags
IoT Analytics
Big data analytics

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