Word of the Day: Tech Definitions from WhatIs.com

January 3, 2019  7:04 PM


Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

A chatbot (sometimes referred to as a chatterbot) is programming that simulates the conversation or “chatter” of a human being through text or voice interactions. Continued…

Quote of the Day

“While 2018 was the year of chatbot adoption in customer service, 2019 will see the absolute dominance of the chatbot across most customer interactions for consumer-oriented companies.” – Kathleen Walch

Learning Center
AI in 2019 will be all about bots and pre-trained models
Virtual assistants, chatbots, pre-trained models, ethics and broader adoption will be some of the major trends to watch in the world of AI in 2019.

What’s the difference between chatbots and virtual assistants?
When it comes to the difference between chatbots and virtual assistants, Forrester’s Thomas Husson said one is close to a ‘dynamic FAQ’ and the other is more of a third-party aggregator. Can you guess which is which?

Understand chatbot use cases and features for business
Chatbot use cases are becoming more viable in the enterprise. Learn how these bots work and their pros and cons for business use.

HR automation tops 2019’s six big trends
HR automation will likely be a major trend for HR pros in 2019. Two things are driving interest: Declining prices of automation tools and improving technology. But how the technology will impact HR jobs is still a question mark.

Customer data to play important role in CX software in 2019
In 2019, AI will improve CX software and annoy users and customers, while customer data and product integration will be more important than ever, according to analysts. Users could find applications that work better for them as data continues to integrate easier.

Trending Terms
Turing test
machine learning
voice recognition
virtual assistant
conversational user interface

Quiz Yourself
Bad customer service news spreads like wildfire on Twitter. The wise company deals with customer complaints in an __________ manner.
a. empathic
b. empathetic

January 2, 2019  7:01 PM

business continuity and disaster recovery

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

Business continuity (BC) and disaster recovery (DR) are closely related practices that support an organization’s ability to remain operational after an adverse event. Continued…

Quote of the Day

“As you build, review, update and test your BC/DR strategy, have a fallback plan just in case all hell breaks loose. Doing so will speed up the process of recovery, ensuring your ability to get the business up and operational, even in the worst of circumstances.” – Nick Cavalancia

Learning Center
Focus more on disaster recovery strategy in 2019
Innovation in DR was prominent in 2019, but when it comes to disaster recovery strategy, many organizations are still found wanting. Here are four areas to focus on to improve your organization’s DR planning and strategizing.

Disaster recovery plans, continuity take center stage in 2018
Crafting complex disaster recovery plans was key in 2018, whether the concern was downtime or security. See which expert tips caught the most reader attention in this end-of-year roundup.

The top 5 data storage questions we answered in 2018
Among the complex topics covered in 2018, popular data storage questions topping reader minds were the nuances of storage basics and the differences between old and new technologies.

What to do when a BC/DR plan goes awry
Preparing for the worst with a BC/DR plan may involve being prepared for it to fail. Here’s how to prioritize, strategize and get moving after a disaster.

Ten business continuity risks to monitor in 2018
According to the Horizon Scan Report 2018 from the Business Continuity Institute, the most prevalent modern business continuity risks include cyberattacks, inclement weather and IT outages.

Trending Terms
risk management
business impact analysis
business continuity plan
disaster recovery plan
change management

Quiz Yourself
A business continuity plan ______ a number of activities that business continuity software systems can help facilitate and organize.
A. comprise
B. compose

December 21, 2018  6:56 PM

AI (artificial intelligence) – 2018 Word of the Year

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert


Artificial intelligence (AI) is the simulation of human intelligence processes by machines, especially computer systems. Continued…

Quote of the Day

“AI continued to show its strength in 2018, and certainly shows no signs of slowing as we make our way to 2019.” – Ronald Schmelzer

Learning Center
5 trends in AI that shaped 2018
2018 will be remembered as the year self-driving cars finally broke through and hit the roads. That was just one of the most important trends in AI this past year.

AI for IT operations means smarter, safer deployments
The growth of machine learning and other forms of AI for IT operations means security tools that recognize new threats, precisely adjustable cloud deployments that meet but don’t exceed resource demands and more.

2019 trends in content management: Personalization, AI
Trends in content management software to watch for in 2019 include AI and machine learning; personalization; open services; big data; and the battle over enterprise market share among Box, Microsoft, IBM, OpenText and Dropbox.

The future of AI technology: 2019 and beyond
The future of AI technology looks bright in 2019, as AI-powered tools are expected to become cheaper and easier to use, and the start of a push toward some form of regulation of AI appears likely.

Salesforce CX, AI, integration tools are 2019 trends to watch
Salesforce CX will likely be a focus for the CRM giant in the coming year, as will new customer data integration potential following the MuleSoft acquisition and AI tools to come. Read what experts and researchers said about what to expect from Salesforce.

Trending Terms
machine vision
deep learning
IBM Watson
AI as a Service
artificial general intelligence
machine learning

Quiz Yourself
Although some parts of the consumer industry are adept at using artificial intelligence apps practically and profitably, most businesses are slow to ________ and implement AI.
A. except
B. accept

December 20, 2018  8:03 PM

cloud disaster recovery

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

Cloud disaster recovery (cloud DR) is a backup and restore strategy that involves storing and maintaining copies of electronic records in a cloud computing environment as a security measure. Continued…

Quote of the Day

“Using multiple clouds in your disaster recovery strategy may be more difficult to implement, but it will also give your cloud plan an added level of reliability.” – Brien Posey

Learning Center
Disaster recovery to cloud popular in 2018
Data continued to grow in 2018, along with costs to house that data and the risk of downtime in a disaster scenario. Learn how many companies turned to disaster recovery to cloud as a way to ensure business continuity and save money.

Google Cloud disaster recovery helped save data after Maria
Restaurant chain Grupo Colón Gerena in Puerto Rico uses Scale Computing’s HC3 Cloud Unity product for its Google Cloud disaster recovery plan in order to minimize downtime in the face of natural disasters.

Disaster recovery planning tools: Predictive analytics for DR
Want to peer into the future to identify potential threats? These days, there are disaster recovery planning tools available for that. Tap into the power of predictive analytics.

3 common disaster recovery challenges from 2018
In 2018, organizations faced a number of disaster recovery challenges. However, with every challenge comes a lesson. Here are three common DR sore spots and how to confront them in the new year.

Consider multi-cloud disaster recovery for added protection
Is a multiple cloud strategy right for you? With multi-cloud disaster recovery, less is not more. Using multiple clouds can give your organization’s data an extra layer of protection in case of a disaster.

Trending Terms
disaster recovery plan
cloud backup
cloud services
online data backup
Storage as a Service
cloud storage SLA

Quiz Yourself
The point of disaster recovery is the same for both large enterprises and _________ need to stay in business.
a. SMBs: They
b. SMBs; they

December 19, 2018  7:57 PM

enterprise DNS

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

Enterprise DNS is an enterprise-class implementation of the domain name system (DNS) that resolves external and internal queries for large organizations in a centrally managed, scalable, automatable and secure way. Continued…

Quote of the Day

“Enterprise DNS is not simply about standardizing on a delivery platform for DNS services. It is leveraging that effort to increase the reliability, flexibility, security, and speed by which DNS and other critical IT initiatives play out.” – Jim Williams

Learning Center
Options for DNS in networking address growing challenges
Changes in cloud use and application development and distribution have led to the need for modern DNS in networking options that include private and cloud-based choices. Newer DNS services are more in tune with network status and are automated to pick the most efficient answer to incoming DNS queries.

Ways to solve DNS security issues in your organization
DNS security issues are serious and need far more urgent attention than they’ve received. Read this guide to DNS security and learn the tools available for protecting this vital part of the internet.

What are the implications of DNS over HTTPS for privacy?
With enterprises beginning to test DNS over HTTPS to encrypt domain name server traffic directly from the browser, some fear potential privacy issues. Expert Michael Cobb explains what the concerns are and how DNS over HTTPS compares.

Passive DNS techniques can reduce DNS abuse
Passive DNS for threat intelligence will help enterprises detect malicious use of a domain name system before attacks happen, according to Merike Kaeo of Farsight Security, who offered other insights into DNS abuse at RSAC 2018.

DNS functions remain vital, but must adapt as demands shift
DNS functions remain vital. However, the proliferation of devices, especially those that are IPv6-only, present a challenge to this network protocol.

Trending Terms
domain name system
IP address management
DNS attack
reverse DNS
recursive DNS server

Quiz Yourself
A top-level domain name is an essential component of ________.
a. a URL
b. an URL

December 18, 2018  7:54 PM

brand ambassador

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

A brand ambassador is an advocate of a particular company’s products and services. Typically, brand ambassadors are financially compensated for interacting with the public. Continued…

Quote of the Day

“By studying the behaviors of customers who can be identified as having influence over others and optimizing operations to nudge them into the role of brand ambassador, enterprises can leverage customer-to-customer communication to achieve an authentic, grass-roots promotion of the brand.” – Scott Robinson

Learning Center
Is CRM with social media growing less trustworthy?
Feedback gathered via CRM with social media can yield bad brand information for the companies that use it. But with a little bit of legwork, it can also be a worthwhile business tool.

7 channel marketing strategy tips for 21st-century success
Some partners lack even the rudiments of a channel marketing strategy. Read these seven tips to get started a plan that will help you build a sales pipeline and take you beyond word-of-mouth channel selling.

Social CRM software is more than just a spin on traditional CRM
Social CRM software helps organizations better connect with their customers and create strong, personal relationships that help drive sales.

Comparison of the top CRM platforms and marketing automation tools
The leading CRM platforms and marketing automation tools offer a wide range of functionality and features that match the size and scope of all organizations.

The leading CRM tools offer a full range of functionality
This overview of the leading CRM tools examines the functionality and options each offers, including deployment models, pricing and licensing information.

Trending Terms
voice of the customer
opinion mining
brand personality
social media monitoring
brand essence
brand experience

Quiz Yourself
Our data shows that a vast majority of customers prefer Brand A ____ Brand B.
a. to
b. than
c. over

December 17, 2018  7:51 PM


Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

NetOps, also referred to as NetOps 2.0, is a networking approach that encompasses the use of DevOps tools, methods and techniques to create an agile, scalable and programmable infrastructure capable of delivering business-critical applications and services rapidly and efficiently. Continued…

Quote of the Day

“Similar to the DevOps framework, a NetOps approach provides networking teams with a way to use automation and virtualization to create more agile networks and deploy applications faster.” – Andrew Froehlich

Learning Center
10 metrics to drive a NetOps 2.0 culture shift
NetOps 2.0 provides a philosophical and operational framework for networking teams looking to keep pace with fast-changing infrastructure demands in the age of DevOps. This infographic suggests 10 key performance indicators that IT leaders can use to help drive the necessary culture shift.

Are you ready for NetOps 2.0? A primer for networking pros
NetOps 2.0 represents the philosophies, tools and practices of next-generation network design and operations — including automation, programmability and virtualization. Here’s what you need to know.

How NetOps and DevOps concepts tackle network problems
The NetOps and DevOps concepts both have a strong focus on automation, which acts as a bridge between the two approaches. Learn how using the two models together can strengthen IT.

NetOps, SecOps, DevOps concepts merge to automate security testing
Network security operations, or NetSecOps, can automate security testing for networks by adopting DevOps concepts. However, as these IT roles and job responsibilities blend together, some challenges can crop up.

What effect does NetOps have on enterprise networking teams?
As networks require more agility in order to support continuous application deployments, networking teams can use the concept of NetOps to enable and speed network automation and virtualization, as they move away from manual configuration.

Trending Terms
network operations center
command line interface
intent-based networking
programmable network
network automation

Quiz Yourself
Successfully _______ a DevOps culture in a data center isn’t easy, but it brings great rewards.
A. adapting
B. adopting

December 14, 2018  7:46 PM

industrial internet of things (IIoT)

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

The industrial internet of things, or IIoT, is the use of internet of things technologies to enhance manufacturing and industrial processes. Continued…

Quote of the Day

“Increasingly, IIoT analytics is providing a number of opportunities to manufacturing and industrial organizations alike — from helping them better understand business processes to reducing unplanned downtime to increasing profitability and efficiency.” – Linda Rosencrance

Learning Center
Smart manufacturing technology can leave old systems behind
Many manufacturers are implementing smart manufacturing technology, such as connecting machines via IIoT networks, but they face challenges with older, outdated assets.

IIoT analytics opportunities for manufacturing, industry
With the spread of IIoT analytics, the true benefits of the industrial internet of things is now becoming clear. Learn how analytics brings to light the value of the data that IoT creates in a variety of industries.

SAP Enterprise Asset Management targets IIoT data
SAP Enterprise Asset Management is a data integration platform that enables manufacturers to manage real-time data streams coming from IIoT. Companies such as Kaeser Kompressoren are leveraging it to build new business models.

Three predictions for the future of IIoT
The industrial internet of things is where real societal impacts will manifest. Augury’s Saar Yoskovitz offers three predictions for the years ahead.

Myth-busting: Cloud vs. edge in IIoT
The cloud is absolutely a necessary piece of IIoT deployments, says Stratus’ Jason Andersen, but that doesn’t mean you should abandon edge computing systems.

Trending Terms
machine learning
smart machines
predictive maintenance
edge device

Quiz Yourself
A number of IoT gateway products ____ equipped with additional security features.
a. is
b. are

December 13, 2018  7:43 PM

natural language understanding (NLU)

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

Natural language understanding (NLU) is a branch of artificial intelligence (AI) that uses computer software to understand input made in the form of sentences in text or speech format. Continued…

Quote of the Day

“NLP and NLU technologies are becoming more prominent in the enterprise. The former simply parses words, but the latter aims at a deeper level of understanding.” – Kathleen Walch

Learning Center
Knowledge graph applications in the enterprise gain steam
Knowledge graph applications can be technically challenging and time-consuming to build, but enterprises are starting to find that the work can lead to positive returns.

NLP vs. NLU and the growing ability of machines to understand
In the question of NLP vs. NLU, the difference comes down to the use of machine learning to understand human text and speech at deep levels. With that level of understanding, the possibilities are limitless.

Call center automation advances, but only as far as NLP can take it
Call center automation is changing customer service and enriching survey efforts, but strides forward hinge on natural language processing improvements.

Words to go: Amazon AI services
Use this quick rundown of key Amazon AI tools to push the boundaries of your cloud applications with machine and deep learning technology.

The role of voice technology in IoT expands beyond consumers
Learn how three companies are bringing voice technology to all aspects of IoT, from automotive to consumer to manufacturing.

Trending Terms
human-computer interaction
natural language
natural language processing
speech recognition
natural language generation

Quiz Yourself
Some employees fear that computers will take over their jobs with the _______ of machine learning, but that is not the case.
A. raise
B. rise

December 12, 2018  7:41 PM

content services platform

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

A content services platform is software that enables users to create, share, collaborate on and store text, audio and video content. Continued…

Quote of the Day

“The need for people to collaborate around content is a universal use case and has changed very little over the decades.” – Laurence Hart

Learning Center
The next step in ECM: The content services platform
Expert Laurence Hart explains why ECM vendors are taking a new approach to the evolution of the content services platform.

Nuxeo among new wave of content services platform vendors
Nuxeo is among a group of content services platform vendors that were previously referred to as part of the enterprise content management sector. A Canadian tribal council is using the Nuxeo platform to preserve several dozen native languages.

Box AI, workflow automation strategies about to unfold
The Box AI, workflow automation and cloud strategies are instrumental to the content services platform vendor’s future, Box CEO Aaron Levie said. Box is investing in those directions, according to Forrester analyst Cheryl McKinnon.

Content, data services enable digital workplace transformation
Digital experience design for employees can rival what we’re used to at home with web and e-commerce sites. Content services middleware can enable a digital workplace transformation.

Payless ShoeSource switches digital asset management tools
The shoe giant uses a digital asset management tool to take care of image maintenance so it can focus on products and omnichannel customer experience instead.

Trending Terms
intelligent content
software as a service
enterprise content management
content as a service
content delivery

Quiz Yourself
Neither of the content analytics applications _____ backwards compatible.
a. is
b. are

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