Profile: Margaret Rouse
|“Cloud computing” is an apt name for a technology that is many things to many people. Although each vendor that enters the space seems to have a different approach to cloud services, all of them face a common challenge: coming up with an achievable service guarantee to reassure hesitant customers.
Erika Morphy, Cloud Computing, Part 3: SLA Spirit in the Sky
Take the tech challenge for service level agreement.