Word of the Day: Tech Definitions from WhatIs.com

Oct 26 2018   8:25PM GMT

Net Promoter Score (NPS)

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

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Net Promoter Score (NPS) is a metric for assessing customer loyalty for a company’s brand, products or services. Continued…

Quote of the Day

“NPS can help CIOs continually rate and iterate on how they’re serving the customer, which could be especially useful when introducing change to the organization.” – Nicole Laskowski

Learning Center
Net promoter score a useful IT tool for honing customer-centric design
A net promoter score could provide IT with a mechanism for changing how they deliver products and services.

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Three ways the employee Net Promoter Score is an HR supertool
To support worker retention efforts, you need to know how loyal your staff is. The employee Net Promoter Score can help you find out.

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Trending Terms
CRM
employee Net Promoter Score
customer health score
consumer experience
key performance indicators
customer life cycle
Likert scale

Quiz Yourself
Our data shows that a vast majority of customers prefer Brand A ____ Brand B.
a. to
b. than
c. over
Answer

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