Communications platform as a service (CPaaS) is a cloud-based delivery model that allows organizations to add real-time communication capabilities such as voice, video and messaging to business applications by deploying application program interfaces (APIs).
What do you think?
If you are looking for communication tools to boost collaboration, should you be researching Unified Communication as a Service (UCaaS) or Communication Platform as a Service (CPaaS) vendors? Let us know.
Quote of the Day
“A CPaaS platform on top of a UCaaS platform can extend an organization’s ability to interact with a wide range of customers without complete ripping and replacing its communications infrastructure.” – Michael Brandenburg